Customer and Product Training Instructor

Rolls-Royce•Indianapolis, IN

1d•$84,351 - $137,071•Onsite

About The Position

As a Rolls-Royce Customer & Product Training Instructor, your reputation for excellence will be the cornerstone of your success. You will play a pivotal role as a Subject Matter Expert (SME) in taking the lead in designing, developing, and delivering exceptional product and service-learning solutions for both customers and employees.

Requirements

An Associates degree and 4+ years of proven experience in gas turbine engines and/or operations, or
A Bachelors degree and 2+ years of proven experience in gas turbine engines and/or operations, or
In lieu of a degree; 6+ years proven experience in gas turbine engines and/or product and service training environment, preferably within a technical, operations, or engineering context
Required to be a US Citizen
Must be eligible to obtain and maintain security clearance
FAA Certified Airframe and Power Plant (A&P) Certificate or equivalent recognized civil aviation authority International Licensure (e.g., EASA Part-66 B1/B2, Transport Canada AME license)
Candidates may be considered without an FAA A&P Certificate or equivalent International Licensure if they meet one or more of the following:
4+ years of Military Aviation Maintenance Experience directly related to airframe and powerplant systems, or
5+ years of verifiable Civilian Aviation Experience with a Part 145 Repair Station, OEM, or major airline, performing equivalent duties under direct supervision of A&P mechanics or within an approved quality system, or
Completion of a recognized aviation maintenance program (minimum 2-year Technical Degree or Vocational Training Diploma) with at least 3 years of on-the-job experience working under the supervision of an A&P or licensed engineer
Excellent communication and presentation skills, with the ability to engage diverse audiences
Capacity to handle equipment, tools, and materials with care while maintaining a high level of accuracy
Ability to distinguish between colors accurately
Capable of lifting heavy objects (up to 50 pounds) safely and efficiently

Nice To Haves

Strong knowledge of training methodologies and instructional design principles
Relevant technical qualifications or experience within Rolls-Royce’s product offerings
Previous Instructor experience in the aviation industry
Project management experience, including working with cross-functional teams to deliver complex training projects
Ability to adapt content to suit cultural, technical, and legal requirements across a global customer base
Comfortable working at heights, including the use of step ladders, scaffolding, or elevated platforms.

Responsibilities

Collaborate with the Customer and Product Training Team to design and develop engaging and impactful learning materials that meet the needs of both internal teams and external customers.
Deliver high-quality product and service training, ensuring that the content meets the technical specifications and adheres to Rolls-Royce standards. This includes facilitating training sessions, workshops, and seminars both in-person and remotely. Must be available for both international and domestic travel, up to 50% of the time.
Work closely with Customer Facing Business Units (CFBU) Technical and Commercial Managers to understand and meet customer training needs, ensuring all customer requirements are addressed through tailored learning programs.
Manage work packages and ensure timely delivery against project milestones. Oversee the use of the project workbook tools to track progress, resolve issues, and coordinate resources for major projects and implementations.
Ensure that all learning activities and content adhere to Rolls-Royce’s standard Customer and Product Training policies, programs, and tools. Continuously assess the effectiveness of training solutions and implement improvements where necessary.
Foster strong relationships with both internal and external stakeholders, ensuring a clear understanding of their learning needs and providing solutions that drive performance improvement.