Training and Process Optimization Specialist

Selfreliance Federal Credit Union • Chicago, IL

21h

About The Position

Selfreliance Federal Credit Union is seeking a passionate, detail-oriented Training & Development Specialist to support employee development, operational excellence, and continuous improvement across the organization. The role builds training programs, manages employee onboarding, writes internal procedures, and serves as a liaison between IT and Member Services, particularly during system or technology upgrades. It is suited to someone who thrives in a dynamic, service-oriented environment and is motivated to improve employee engagement, performance, and professional development.

The position involves designing and leading onboarding and ongoing training based on staff needs, supporting new systems and technology rollouts, documenting and updating procedures with internal departments and vendors, and promoting continuous learning and exceptional member service. Fluency in English and Ukrainian is required. A bachelor's degree in a related field and experience developing training programs and operations procedures are preferred. The stated salary is $25–$30 per hour.

Requirements

• Fluency in both English and Ukrainian.
• Experience creating and delivering engaging training content.
• Excellent communication and interpersonal skills.
• Ability to thrive under pressure while remaining calm, courteous, and professional.
• A proactive approach to problem-solving and continuous improvement.
• Flexibility and adaptability to changing systems, processes, and organizational needs.
• Commitment to upholding a strong service culture and promoting the credit union's products and values.

Nice To Haves

• Bachelor's degree in Business, Human Resources, Education, Organizational Development, Communications, or a related field.
• Experience developing training programs and operations procedures.

Responsibilities

• Design and lead onboarding and ongoing training programs based on staff needs.
• Support the rollout of new systems and technology.
• Collaborate with IT, Member Services, and vendors to document and update internal procedures for products, services, and systems.
• Assess training needs and manage learning resources.
• Promote a culture of continuous learning and exceptional member service.
• Act as a liaison between IT and Member Services, especially during system or technology upgrades.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed