Service, Training and Process Specialist
About The Position
The Service, Training and Process Specialist supports customer operations through equipment operation, inspection, and on-site training. The role ensures web converting and coating machines operate to specification, operators are properly trained, and process issues are diagnosed and resolved. The specialist also supports process improvement and provides preventative maintenance guidance to maximize machine uptime and efficiency and optimize performance and reliability. The position requires approximately 50% domestic and international travel to provide customer support and training. It is a full-time, exempt role with office hours Monday through Friday, 8:00 a.m. to 4:30 p.m. Customer work environments can be loud, and travel may be outside the local area and overnight.
Requirements
- Bachelor’s degree in engineering, project management, or a related field, or 3+ years of experience in a manufacturing environment with strong competence in machine operation, inspection, and process optimization.
- Technical capacity in machine operation, inspection, and process optimization.
- Training and instructional skills.
- Customer/client focus.
- Problem-solving and analysis skills.
- Positive teamwork orientation.
- Results-oriented approach.
- Verbal and written communication proficiency.
- Ability to travel domestically and internationally, including overnight travel, up to 50% of the time.
Nice To Haves
- Bachelor’s degree in engineering, project management, or a related field is preferred.
Responsibilities
- Conduct on-site equipment inspections to verify performance, identify issues, and recommend corrective actions.
- Provide hands-on training and mentorship for customer operators and technical staff on web converting and coating equipment.
- Operate and oversee machine setup, testing, preventative maintenance, and optimization during customer support visits.
- Support prototyping activities for new products and process development.
- Participate in engineering design reviews and proof-of-principle activities, providing operational feedback on manufacturability and efficiency.
- Evaluate and troubleshoot web converting and coating process issues, both in-house and at customer facilities.
- Document training activities, inspection results, and process improvement recommendations for customers and internal teams.
- Recommend and implement process improvements for efficiency, quality, and cost reduction.
- Model, steward, and uphold Delta ModTech’s values: Believe in People, Fearless Innovation, Integrity, Passionate & Tenacious, and Servant Leadership.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability
- Long-term disability
- Flexible Spending Account (FSA)
- Life insurance
- Health Savings Account (HSA) with up to $500 annual match for High-Deductible Health Plans
- 401(k) match
- Paid Time Off (PTO)
- Discretionary bonus
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
