Inventory Process Optimization Manager
About The Position
The Inventory and Process Optimization Manager oversees inventory accuracy and control processes, customer claims management, Over, Short, and Damaged (OSD) resolution, operational efficiency initiatives, and continuous improvement programs across warehouse and distribution operations. The role leads Inventory Control Coordinators, a Systems Analyst, and Continuous Improvement staff, and is accountable for inventory integrity, loss reduction, productivity, customer satisfaction, cost-saving opportunities, and support of service, quality, and safety objectives. The manager also provides warehouse manager coverage as needed to maintain operational continuity and leadership support. Working closely with Warehouse Managers and cross-functional partners, this position evaluates and improves operational processes, identifies performance gaps, and develops sustainable solutions that enhance efficiency, productivity, service levels, and warehouse performance. Responsibilities include inventory reconciliation and discrepancy resolution; claims and OSD investigations; KPI reporting and data analysis; process, labor, workflow, and space optimization; WMS and inventory technology support; audits and compliance; and coaching employees in inventory, claims, OSD, and improvement practices.
Requirements
- 5+ years of experience in inventory management, warehouse operations, supply chain, customer claims, OSD management, or continuous improvement.
- Strong analytical and problem-solving skills.
- Experience with warehouse management systems (WMS), ERP systems, SAP, and inventory control tools.
- Advanced proficiency in Microsoft Excel and data analysis.
- Experience leading process improvement initiatives with measurable results.
- Strong communication, leadership, and project management skills.
- Familiarity with GMPs.
- Strong leadership and team development skills, including the ability to collaborate across functions.
- Ability to lead operations and others through change.
- Experience with customer claims and resolution management.
Nice To Haves
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Operations Management, or a related field preferred.
- Knowledge of Lean, Six Sigma, Kaizen, or continuous improvement methodologies preferred.
Responsibilities
- Lead inventory management processes to maintain accurate inventory records and system integrity.
- Monitor inventory transactions, cycle counts, physical inventories, and reconciliation activities.
- Investigate inventory discrepancies, identify root causes, and implement corrective actions.
- Ensure timely and accurate systematic transactions, including receipts, shipments, inventory, and customer claims, with emphasis on customer expectations, claims, returns, and compliance fees.
- Develop and maintain inventory control policies, procedures, and performance standards.
- Analyze inventory trends, turnover, and obsolescence to identify opportunities for improved performance and process effectiveness.
- Oversee customer claims and OSD processes, including investigation, validation, reporting, trend analysis, root cause identification, corrective actions, and continuous improvement.
- Lead cross-functional operational efficiency, continuous improvement, and cost-reduction initiatives that support operational excellence, customer satisfaction, effective change management, and sustainable results.
- Develop, monitor, and report KPIs related to inventory accuracy, productivity, service, claims reduction, compliance, warehouse utilization, and cost performance; use insights to drive improvements and savings.
- Apply Lean, Six Sigma, or similar methodologies to improve productivity and reduce waste.
- Partner with Operations, Transportation, Customer Service, Procurement, Finance, and customers to improve end-to-end supply chain performance and reduce claims, damages, shortages, and service failures.
- Conduct data analysis and prepare reports to support business decisions and operational improvements.
- Evaluate warehouse processes, labor utilization, workflows, and space optimization opportunities.
- Support warehouse management system optimization and implementation of inventory control technologies.
- Lead audits and ensure compliance with company policies, regulatory requirements, and inventory control standards.
- Train, coach, and develop team members in inventory best practices, claims management, OSD processes, and process improvement methodologies.
- Provide warehouse manager coverage as needed to ensure continuity of operations, leadership support, and consistent execution.
Benefits
- Comprehensive benefit programs including medical, dental, and vision insurance, EAP, 401(k), employee stock options, and paid time off.
- Employee recognition and incentive programs.
- Opportunities to contribute to the community through a VTO program and site engagement activities.
- Smoke-free campus promoting a healthy, wellness-focused lifestyle.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
