Manager Sales Services Process Optimization

Hilton Grand Vacations • Orlando, FL

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About The Position

The Manager Sales Services Process Optimization leads the Sales Services Process Optimization team and ensures Sales Services processes are efficient, effective, consistent across the organization, properly implemented, and aligned with company and departmental objectives. The role combines people leadership, business process optimization, technology implementation and testing, reporting and analytics, and cross-functional project management.

The position serves as Sales Services’ primary internal project management resource, developing and executing implementation plans for projects and process changes. It partners with Sales Services leaders to address operational challenges, prioritize system enhancements and defect remediation, and collaborates across departments to improve cross-functional processes and support future business initiatives. The role also oversees process improvement, budgeting and financial forecasting, production reporting and analysis, technology testing and configuration, document management, and departmental communications and support.

Requirements

• Strong project management experience.
• Process improvement and analytical skills.
• Leadership and team management experience.
• Advanced Microsoft Office skills, particularly Excel and PowerPoint.
• Excellent communication skills.
• At least 2 years of relevant leadership experience.

Responsibilities

• Lead and manage a team of Sales Services Process Optimization analysts, specialists, and coordinators.
• Oversee process improvement initiatives, budget preparation and financial forecasting, production reporting and analysis, technology system testing and configuration, document management, and departmental communications and support activities.
• Serve as the primary internal project management resource for Sales Services.
• Develop and execute implementation plans for projects and process changes.
• Partner with Sales Services leaders to resolve operational challenges and prioritize system enhancements and defect remediation.
• Collaborate across departments to improve cross-functional processes and support future business initiatives.
• Conduct performance coaching, reviews, goal setting, professional development, and workforce management activities.
• Use analytical and critical thinking skills to identify process issues and implement solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed