Manager Sales Services Process Optimization

Hilton Grand Vacations • Orlando, FL

1d

About The Position

The Manager Sales Services Process Optimization leads the Sales Services Process Optimization team and ensures Sales Services processes are efficient and effective, consistent across the organization, properly implemented, and aligned with company and departmental objectives. The role combines people leadership, process improvement, project management, technology implementation and testing, reporting and analytics, and cross-functional operational support.

The position serves as Sales Services’ primary internal project management resource, partnering with Sales Services leaders and other departments to address operational challenges, prioritize system enhancements and defect remediation, and improve cross-functional processes. Hilton Grand Vacations states that it is an equal opportunity employer committed to a diverse workforce and inclusive culture, and provides reasonable accommodations to qualified individuals with disabilities throughout the application and employment process.

Requirements

• Strong project management experience.
• Process improvement and analytical skills.
• Leadership and team management experience.
• Advanced Microsoft Office skills, particularly Excel and PowerPoint.
• Excellent communication skills.
• At least 2 years of relevant leadership experience.

Responsibilities

• Lead and manage a team of Sales Services Process Optimization (SSPO) analysts, specialists, and coordinators.
• Oversee process improvement initiatives, budget preparation and financial forecasting, production reporting and analysis, technology-system testing and configuration, document management, and departmental communications and support activities.
• Serve as the primary internal project management resource for Sales Services.
• Develop and execute implementation plans for projects and process changes.
• Partner with Sales Services leaders to resolve operational challenges and prioritize system enhancements and defect remediation.
• Collaborate across departments to improve cross-functional processes and support future business initiatives.
• Conduct performance coaching, reviews, goal setting, professional development, and workforce management activities.
• Use analytical and critical-thinking skills to identify process issues and implement solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed