Business Process Optimization Analyst

Community Financial System, Inc.•Syracuse, NY

About The Position

The Business Process Analyst is an entry-level role supporting efforts to improve business efficiency and customer satisfaction. The analyst assists with documenting workflows, analyzing processes, and helping redesign solutions under the guidance of supervisors and project leaders. The role offers opportunities to learn Lean Six Sigma practices, gain experience in process analysis, and contribute to cross-departmental improvement projects. The position may require up to 20% travel for training, workshops, or cross-site support. The employee must maintain proficient knowledge of and ongoing compliance with applicable laws, regulations, policies, procedures, and internal controls, and complete required training in a timely manner.

Requirements

Associate’s degree in Business, Industrial Engineering, Information Systems, or a related field.
Willingness to obtain Lean Six Sigma certification within six months.
Strong analytical and documentation skills with attention to detail.
Ability to learn quickly and work effectively in a team environment.
Good written and verbal communication skills.
Familiarity with Microsoft Office.

Nice To Haves

Bachelor’s degree.
Lean Six Sigma Green Belt certification.
Exposure to process mapping tools such as Visio, Lucidchart, or Signavio.
Three or more years of experience in business analysis, operations, or process improvement; internship or academic project experience will also be considered.

Responsibilities

Assist in capturing and documenting current-state workflows through interviews, observations, and data review.
Maintain accurate records and repositories of process documentation.
Support process mapping, gap analysis, and root cause identification activities.
Research best practices and assist with recommendations for future-state process designs.
Provide coordination and administrative support for workshops, Kaizen events, and Lean Six Sigma projects.
Assist supervisors and senior team members with project planning and execution.
Help track key performance indicators and contribute to project reporting.
Support the creation and maintenance of dashboards to communicate progress.
Work with supervisors, analysts, and stakeholders to support improvement initiatives.
Build knowledge of Lean Six Sigma and process improvement methods.
Maintain knowledge of and comply with applicable laws, regulations, policies, procedures, and internal controls; complete required training in a timely manner.