Business Optimization Analyst

Lake Trust Credit Union • Brighton, MI

14h

About The Position

The Business Optimization Analyst supports operational excellence initiatives across the organization by analyzing, designing, and enhancing processes within a regulated financial environment. The role focuses on reducing operational risk, strengthening internal controls, and improving efficiency in core banking, lending, investment, and compliance workflows. The analyst partners with Risk, Compliance, Operations, Technology, Audit, and other stakeholders to deliver data-driven recommendations aligned with regulatory requirements and business strategy.

The role analyzes financial operations such as underwriting, loan servicing, KYC, transaction processing, specialty account processes, and member onboarding; identifies control gaps and inefficiencies; and develops improvements using Lean, Six Sigma, and other continuous improvement methods. It also assesses regulatory alignment, supports internal controls and audit readiness, performs data and performance analytics, creates process documentation, contributes to change management and technology initiatives, and facilitates cross-functional improvement work.

Requirements

• Bachelor’s degree in business, Finance, Operations, Data Analytics, or a related field, or an equivalent combination of education, training, and relevant experience.
• At least two years of experience in financial services operations, risk management, business analysis, or process improvement, including responsibility for documenting, analyzing, or improving business processes.
• At least two years of experience analyzing financial or operational data using spreadsheets, reporting tools, or query tools and presenting findings through a written report, dashboard, or formal recommendation.
• Demonstrated knowledge of financial workflows, internal control frameworks, and quality assurance principles, evidenced by completion of at least one process assessment, control review, audit-support activity, or comparable project.
• Ability to create and maintain process maps using Microsoft Visio, Lucidchart, or a comparable process-mapping application.
• Ability to manage and execute multiple complex projects within required timelines and expectations.
• Understanding of Credit Union policies and procedures and working knowledge of regulatory requirements for deposit and lending products.
• Strong communication, analytical, organizational, project management, and planning skills.

Responsibilities

• Analyze end-to-end financial operations processes, including underwriting, loan servicing, KYC, transaction processing, specialty account processes, and member onboarding.
• Identify control gaps, inefficiencies, and bottlenecks that create operational risk or affect member experience.
• Develop and execute improvement plans using Lean, Six Sigma, and other continuous improvement methodologies.
• Assess processes for alignment with regulatory requirements, including FFIEC, NCUA, and AML/BSA requirements.
• Strengthen internal controls and documentation to support audits and risk assessments.
• Partner with Risk and Compliance teams to implement process changes that reduce errors and support compliance readiness.
• Use data tools such as Excel, SQL, Power BI, and Tableau for root-cause and trend analysis and KPI reporting.
• Build dashboards and scorecards to measure process effectiveness and ongoing performance.
• Develop process maps, SOPs, and workflow documentation that support consistent execution and audit traceability.
• Participate in change management activities, including stakeholder communication, training, and post-implementation monitoring.
• Support system enhancements, automation, and integration projects with IT and business partners.
• Facilitate workshops, working sessions, and continuous improvement initiatives with Operations, IT, Risk, Compliance, and other departments.
• Prepare executive-ready reports, presentations, and business cases to support strategic decision-making.
• Perform other related duties as assigned, consistent with the scope, level, and responsibilities of the position.

Benefits

• Financial wellbeing services
• 401(k) matching with up to 5% match
• Reduced health insurance
• Employee wellbeing services
• DE&I initiatives
• Work-life balance
• Ability to collaborate and build a sense of togetherness that contributes to a positive work environment
• Opportunities for diverse experiences and career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level