Training and Education Specialist III

State of Delaware•Dover, DE

20h•Hybrid

About The Position

As a Training & Education Specialist III, you'll serve as a part of the primary training resource for the Division of Unemployment Insurance by providing organizational training needs; designing, developing, coordinating, delivering, and evaluating comprehensive training programs for new and existing employees. Your role will ensure staff are knowledgeable in federal and state unemployment insurance laws, regulations, policies, procedures, and automated systems to promote accurate, timely, and consistent delivery of unemployment insurance services. Responsibilities include developing instructional materials, facilitating classroom, virtual, and on-the-job training, evaluating training effectiveness, maintaining training records, recommending process improvements, and collaborating with program leadership and subject matter experts to support operational excellence, regulatory compliance, and continuous employee development to support the division’s strategic goals.

Requirements

Two years’ experience in delivering training or education courses, services, individual or group activities using a variety of materials and equipment such as exercises, handouts, manuals, laptops, audiovisual or specialized equipment.
One year of experience in preparing and maintaining training or education records and reports such as course schedules, rosters, training updates or records of participation.
One year of experience in researching, selecting and designing courses, curricula, lesson plans, instructional methods, materials, or activities to meet training or education needs and learning objectives.
One year of experience in creating methods and tools to analyze and evaluate training or education needs and effectiveness.

Responsibilities

Plans, coordinates, and delivers a variety of training and/or education courses, services, and activities such as instructor-led classroom, on-the-job or virtual training, workshops, or individual and group activities.
Organizes and prepares materials and equipment such as exercises, handouts, manuals, laptops, audiovisual or specialized equipment, or other resources.
Researches and selects or recommends the method of delivery, materials, equipment, assistive technology, or activities to promote learning considering evidence-based and best practices.
Coaches others and provides feedback that fosters learning, understanding or improved performance.
Collects and analyzes data through surveys, course evaluations, interviews, specialized assessments, meetings, and other methods to evaluate quality and effectiveness and identify needs, requirements, issues, and challenges.
Makes recommendations for improvements based on findings such as new or modified courses, instructional methods, materials, equipment, and resources.
Provides technical guidance, advice, and direction on training and education matters and promotes the use of related services and resources.
Prepares and maintains records and reports such as course schedules, rosters, training updates, or records of participation.
Completes continuing education to remain current on applicable standards, methods, techniques, best practices, laws, rules, and regulations in the assigned training and education area(s).
Uses automated information systems and computer software to research, review, analyze, document, and report on relevant training and/or education information.
May maintain content on social media, and create, edit, and post instructional and promotional materials, brochures, videos, or other information.
May operate and maintain training facilities such as visitor or education centers.
May participate in reviewing, testing, and making recommendations on applicable technology.
Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
Performs other related duties as required.