Training and Education Assistant

National Fire Sprinkler Association • Linthicum Heights, MD

3d • $50,000 - $65,000 • Onsite

About The Position

The National Fire Sprinkler Association (NFSA) is seeking a Training Assistant to join their high-energy support team. This role is crucial for keeping the organization running smoothly and plays a key part in delivering NFSA’s in-person and online training programs. The ideal candidate will support scheduling, event coordination, customer service, data management, and marketing collaboration, while helping members and partners access NFSA’s training offerings. This role is perfect for someone who loves organization, communication, teamwork, and a fast-paced environment.

Requirements

• 3+ years of experience in administrative support, customer service, sales/marketing, or training coordination.
• Proficiency with Microsoft 365.
• Excellent written and verbal communication skills.
• High attention to detail and strong time-management skills.
• Ability to work independently while thriving in a collaborative team setting.

Nice To Haves

• Bachelor’s degree in business, communications, nonprofit management, or similar field.
• Experience with Learning Management Systems (LMS).
• Experience with Microsoft Dynamics CRM or similar systems.
• Experience in nonprofit or membership-based organizations.
• Experience with digital marketing or social media outreach.
• Experience producing digital artwork using common design tools (e.g., Adobe Creative Suite, Canva, or similar platforms).

Responsibilities

• Enter and maintain accurate training transactions within Dynamics Customer Relationship Management (CRM).
• Maintain the training catalog in NFSA’s Learning Management System (LMS) and on the website.
• Manage the training inbox, CRM cases, and incoming calls; answer questions and route inquiries.
• Provide high-quality customer service to members, regional staff, and training participants.
• Support training by identifying opportunities to improve enrollment and engagement.
• Prepare and process training contracts, invoices, and manage receivables.
• Schedule and coordinate logistics for live, on-demand, and hybrid training events.
• Collaborate with Marketing on targeted campaigns to drive training attendance.
• Track and report on training metrics for internal leadership and the Board.
• Perform data hygiene: merge duplicate CRM records, maintain accurate continuing education records, update invoices, and maintain accuracy.

Benefits

• Flexible scheduling may be considered.
• Fun, supportive team culture where your contributions make an impact.
• Purpose-Driven Mission: Help advance fire safety and save lives.
• Energetic, Supportive Team: Be part of a group that values collaboration, positivity, and professional growth.
• Career Development: Gain meaningful experience in association management, training systems, marketing, and CRM platforms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level