Training and Development Manager
About The Position
This role is for a Training and Development Manager who understands that training effectiveness is measured by post-training performance, not just attendance or completion rates. The manager will identify performance gaps, build learning solutions, influence leaders, and create programs that drive measurable improvement. This involves partnering with operational teams to understand challenges and how learning can bridge gaps, as well as integrating AI and emerging learning technologies into development processes. The role is for someone who sees training as a business function, enjoys solving operational challenges through development, can build curriculum from scratch, understands adult learning principles, is comfortable using AI tools, can influence leaders without direct authority, and measures success through performance improvement.
Requirements
- 5+ years of training and development experience
- 2+ years of curriculum development experience
- Multifamily or property management experience required
- Strong instructional design and facilitation skills
- Experience working with Learning Management Systems (LMS)
- Excellent communication and business writing abilities
- Strong organizational and project management skills
- Ability to work independently and manage multiple priorities
Nice To Haves
- Experience with Entrata is highly preferred
Responsibilities
- Identifying training needs across the organization
- Conducting needs assessments and determining whether challenges require training, operational changes, or both
- Designing and implementing training programs that support business objectives
- Creating customized learning materials, resources, and support tools
- Measuring training effectiveness and recommending improvements
- Supporting new property transitions and large-scale training initiatives
- Partnering with operational leaders to improve performance and consistency
- Managing and supporting LMS compliance efforts
- Leveraging AI tools to accelerate curriculum design, content creation, and training development
- Evaluating emerging learning technologies and recommending innovative solutions
- Traveling to communities and regional teams as needed to support training efforts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
