Training and Development Manager

Confluent Health • UNAVAILABLE, UNAVAILABLE

3h

About The Position

The Training and Development Manager leads and manages a scalable training and development function for the Enrollment Services organization. The role develops, facilitates, and improves programs for new-hire onboarding, continuous learning, and role-based training to support enrollment advisors and operational staff.

Using adult learning principles and instructional design best practices, the manager defines workflows, prioritizes training needs, and manages learning initiatives intended to improve employee performance, operational consistency, student experience, and enrollment outcomes. The role collaborates with Enrollment Leadership, Quality Assurance, and Operations to evaluate training needs, develop learning strategies, and drive continuous improvement.

Requirements

• Bachelor’s degree in Education, Organizational Development, Communications, Human Resources, Business, Higher Education Administration, or a related field.
• Three or more years of experience leading training programs, learning and development, onboarding, or instructional design.
• Three or more years of experience leading people, programs, or cross-functional initiatives.
• Demonstrated experience creating scalable training documentation and learning programs.
• Demonstrated experience applying adult learning theory and instructional design principles to develop and facilitate training programs for adult learners.
• Experience within higher education, enrollment management, student services, call center operations, or OPM environments.
• Excellent presentation, facilitation, written communication, and interpersonal skills, with the ability to communicate effectively with learners, leaders, and cross-functional stakeholders.
• Strong project and program management skills, including the ability to prioritize competing needs, coordinate stakeholders, manage timelines, and deliver multiple learning initiatives concurrently.
• Flexibility to work evenings and weekends as needed.
• Ability to travel, on average, 1–2 times per year.

Nice To Haves

• Experience using learning management, CRM, and virtual training platforms, such as Canvas or comparable systems, to create and manage learning content.

Responsibilities

• Lead and manage a comprehensive training and development strategy for Enrollment Services teams, aligned with organizational priorities and enrollment outcomes.
• Develop and implement new-hire onboarding programs, including role-specific curricula, learning plans, and performance readiness assessments.
• Prioritize and lead training that supports student experience, change management, systems adoption, compliance, and partner needs.
• Establish standardized training documentation, facilitator guides, job aids, knowledge base materials, and learning content.
• Create training frameworks that support scalability across multiple university partners and programs.
• Apply adult learning theory and instructional design methodologies to create engaging, learner-centered training experiences.
• Deliver instructor-led learning experiences and facilitate discussions, workshops, simulations, and practice sessions to support knowledge retention, skill development, and learner engagement.
• Evaluate training effectiveness using data and feedback to improve learning content, delivery, and outcomes.
• Collaborate with cross-functional leaders to assess training needs, establish priorities, and ensure training aligns with organizational goals.
• Maintain current knowledge of enrollment best practices, higher education trends, compliance regulations, and student engagement strategies.
• Promote continuous learning, accountability, and operational excellence by encouraging participation, reinforcing learning expectations, and partnering with leaders to support on-the-job application.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager