Training and Development Coordinator - Environmental Services

Mayo Clinic•Rochester, MN

About The Position

The Training and Development Coordinator manages, designs, develops, coordinates, and conducts large- and small-scale training programs for Environmental Services. The coordinator creates training plans and programs for team members at different responsibility levels, including frontline team members, assistant supervisors, supervisors, and managers. The role also coordinates and oversees department trainers, applies established education principles, and keeps current with new training methods and techniques. The coordinator prepares educational aids and materials, including training videos; conducts annual department-wide assessments; identifies training needs; evaluates program effectiveness; and recommends improvements. The role partners with internal and external resources and subject matter experts on program design, and maintains current training curricula and records. The coordinator leads orientation for new team members, may participate in interviewing and hiring, and works with Human Resources recruiters to improve department hiring processes. Occasionally, the coordinator may work irregular hours to educate off-shift employees.

Requirements

Bachelor's degree in education, business, or a related field and two years of experience; or an associate degree and four years of experience; or six years of experience, including at least one year in a leadership role and one year of demonstrated presentation or training experience.
Demonstrated ability to plan and execute multiple training events.
Ability to establish and maintain effective interpersonal skills.
Excellent verbal and written communication skills.
Knowledge and proficiency in computer skills, including word processing, spreadsheets, and surveys.
For Facilities: Certified Healthcare Facilities Manager (CHFM) certification is required within two years of accepting the position.

Nice To Haves

Management experience.
Teaching or training experience.
Working knowledge of hospital operations and patient flow.
Knowledge of Mayo facilities and operations.
Website administration experience.
For Environmental Services: Certified Healthcare Environmental Services Professional (CHESP) certification is helpful.
For Environmental Services: Certificate of Mastery in Infection Prevention for Environmental Services Professionals (CMIP) is preferred.

Responsibilities

Manage, design, develop, coordinate, and conduct large- and small-scale training programs.
Create training plans and programs for frontline team members, assistant supervisors, supervisors, and managers.
Coordinate and oversee the training of department trainers.
Apply proven education principles and track new methods and techniques.
Design and prepare educational aids and materials, including training videos.
Conduct annual department-wide assessments and identify educational and training needs.
Assess training program effectiveness and recommend improvements.
Partner with internal and external resources and subject matter experts on training program design.
Maintain updated training curricula and records.
Lead orientation for new team members.
May participate in interviewing and hiring processes.
Collaborate with Human Resources recruiters to enhance and improve department hiring processes.
Occasionally work irregular hours to provide education to off-shift employees.