Training and Development Coordinator, Revenue Cycle Management (RCM)

Guardant Health

1d • Hybrid

About The Position

The Training and Development Coordinator, Revenue Cycle Management (RCM) is responsible for leading the strategy, execution, and continuous improvement of operationalizing training and education programs across the full spectrum of Revenue Cycle Management (RCM) functions, supporting both onshore and offshore operations. This role owns the end-to-end training function, ensuring workforce readiness, operational consistency, and performance across all RCM lines of business. This individual will oversee the design and delivery of scalable training programs, including instructor-led (virtual and in person), side-by-side training, and train-the-trainer models. The role partners closely with operations, quality, and leadership teams to identify skill gaps, implement targeted learning strategies, and align training initiatives with business objectives, KPIs, and regulatory requirements. The Training and Development Coordinator, Revenue Cycle Management (RCM) is accountable for building and maintaining a robust training infrastructure including curriculum, job aids, workflow documentation, system navigation guides, and training trackers while ensuring standardization across global teams and BPO partners. Success in this role requires deep RCM knowledge, strong facilitation skills, and the ability to translate complex workflows into structured, high-impact learning solutions.

Requirements

• A bachelor's degree in related fields such as healthcare administration, business administration, or engineering is preferred, but equivalent work experience is acceptable.
• 3+ years of experience in training, curriculum development, or workforce enablement; RCM-specific experience strongly preferred.
• Strong knowledge of end-to-end Revenue Cycle Management processes.
• Proven experience supporting global operations and/or offshore teams (BPO environment preferred).
• Exceptional facilitation, presentation, and communication skills across diverse audiences.
• Experience designing training programs for multiple learning styles and operational roles.
• Strong analytical skills with the ability to assess performance data and translate insights into training interventions.
• Demonstrated ability to influence cross-functional stakeholders and leadership teams.
• Ability to work with self-discipline, good judgment, and independence remotely or in a dynamic office setting.
• Highly organized with strong documentation, content management, and program coordination capabilities.
• Must be proficient using a computer, PC software, specifically Microsoft Office Suite, particularly Excel, and have above average typing skills
• Flexibility with respect to working hours based on operational need.

Nice To Haves

• Familiarity with laboratory billing, (e.g., Salesforce, eligibility platforms, clearinghouses), Xifin, Telcor, and national as well as regional payers throughout the US are a plus.

Responsibilities

• Design, develop, and deliver comprehensive training frameworks, competency models, and readiness benchmarks across all RCM lines of business (e.g., Pre-Billing, Prior Authorization, Billing, Denials, Appeals Payment Posting, EDI, Quality).
• Facilitate instructor-led training sessions (ILT), virtual learning, and side-by-side operational training for both new hires and tenured staff.
• Lead global train-the-trainer onboarding programs, including structured training, nesting support, and readiness validation.
• Implement and oversee train-the-trainer programs to scale training capabilities across leadership and BPO partners.
• Develop deep understanding of end-to-end RCM workflows, system navigation, and scheduling cadence across departments.
• Ensure training content reflects real-time operational processes, system updates, and workflow changes.
• Partner with operations leadership to align training schedules with business needs, staffing models, and production timelines.
• Assess learner competencies through structured evaluations, audits, and performance tracking.
• Establish clear readiness benchmarks for training completion, nesting progression, and production transition.
• Provide targeted coaching and feedback to improve individual and team performance.
• Other administrative duties as needed.
• Act as a strategic partner to cross-functional leaders, including operations, QA, HR, and technology teams.
• Collaborate with external vendors and BPO partners to ensure consistent training, delivery and standards.
• Serve as a subject matter resource for RCM training-related inquiries, workflow clarification, and system navigation support.
• Partner with QA and operations to identify skill gaps through audits, KPIs, and performance data.

Benefits

• This role offers a challenging yet rewarding opportunity for a dynamic leader ready to drive sustainable improvements in a high-impact area of revenue cycle management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level