Revenue Cycle Coordinator

DAP Health•Palm Springs, CA

19h•Remote

About The Position

At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission. The Revenue Cycle Coordinator supports the end-to-end revenue cycle by ensuring accurate, timely, and compliant processing of patient accounts, claims and billing activities. This role serves as a key liaison between internal departments, patients, and outsources billing partners, while actively managing work queues, resolving account issues, and supporting front-end and back–end revenue functions. The coordinator is expected to independently resolve routine issues and escalate complex or non-standard concerns as appropriate.

Requirements

Excellent oral and written communication skills
Effective interpersonal skills
Ability to: Professionally handle calls from patients, families, or third-party representatives
Interface with all levels of personnel in a professional manner
Work with people of all social and ethnic backgrounds
Handle multiple projects, prioritize, and meet deadlines
Detail oriented with the ability to work with minimal to no supervision
Work independently and as a team and take initiative
Minimum one (1) year of experience in medical billing or revenue cycle
Knowledge of medical billing and insurance process
Strong problem-solving and analytical skills
Ability to manage high volume work queues
Effective communication and customer service skills, including the ability to explain billing information clearly to patients and staff

Nice To Haves

Bilingual (English/Spanish) preferred
Experience with Epic or similar EHR systems preferred
Managed care and collections management experience preferred
Knowledge HIPAA, Corporate Compliance and Health Regulations preferred

Responsibilities

Managed and prioritize assigned Epic work queues
Support the revenue cycle process as an additional liaison between revenue cycle team and outsourced billing team
Research billing and collections information to third party intermediaries for services rendered or for fees or other related charges
Perform reviews to determine and prioritize claims submission, rejection, and denials issues as seen through claims transactions/results from payers
Review patient accounts and coverage/insurance as needed for completeness and accuracy required by county programs, government payers, and private insurance carriers for billing, filing, and payment on medical and dental claims
Respond to requests for review status of account, account information accuracy, patient liability, arithmetical billing errors and general billing inquiries from the revenue cycle team or outsourced billing team
Monitor and submit explanation of benefits and payment information needed for payment posting to outsourced billing team
Follow up on payment with insurance payers and patients on outstanding accounts as needed
Perform accurate and timely review of patient accounts in accordance with policies and procedures and in compliance with federal, state, insurance carriers, health plans, and other third-party payor requirements, as assigned
Answer and managed incoming inquiries via the billing phone line
Respond to billing inquiries through Epics patient messaging/MyChart messaging
Serve as a resource for front desk and back office regarding billing related questions
Managed and respond to request submitted through the billing helpdesk
Ensure all data and research is secure and protected, maintaining HIPAA compliance
Perform other duties as assigned