Training Administrator

TerraPower LLC.•Bellevue, WA

2d•$97,518 - $126,647•Hybrid

About The Position

The Training Administrator is a full-time exempt position that reports to the Corporate Training Manager and supports the administration of the TerraPower Learning Management System (LMS) and Jira service desk ticketing system. This individual will perform complex LMS administration tasks, manage the Training service desk, and process electronic training records in accordance with company procedures.

Requirements

Associates degree or higher required.
Minimum two (2) years of LMS administrator experience required.
Intermediate-to-high proficiency in Microsoft Office products, particularly Outlook, Word, and Excel.
Ability to work in a challenging/dynamic hybrid team environment while demonstrating organizational and problem-solving skills.
Strong oral and written technical communication skills.
Demonstrated ability to work independently with little oversight or supervision.
Demonstrated interpersonal skills and professional demeanor when interacting with a wide variety of stakeholders.
Excellent attention to detail in writing and data entry.
Possess a high degree of trust and integrity, communicate openly, and display respect and a desire to foster teamwork.

Nice To Haves

Experience with SAP SuccessFactors Learning Management System preferred.
Experience with Atlassian products (e.g. Jira and Confluence) preferred.
Experience within a regulated industry preferred.

Responsibilities

Manage the Training Jira Service Desk by assigning and resolving service request tickets, by troubleshooting user issues and performing basic LMS administration activities, such as verifying user data, assigning training, granting course credit, and adjusting due dates.
Perform complex LMS administration activities, including creating and revising courses and curricula in the LMS, managing instructor roles, and uploading SCORM and other online content.
Test and troubleshoot LMS content and functionality and perform periodic data checks.
Process and maintain training documents and records in accordance with company procedures.
Maintain department websites (e.g. SharePoint) and Confluence knowledge base articles.
Maintain a positive work atmosphere by behaving and communicating in a manner that fosters good relations with customers, suppliers, co-workers, and management.
Perform other administrative duties, as assigned.