Training Administrator

CREB® • Calgary, AB

6d

About The Position

Reporting to the Manager, Member Training, the Training Administrator coordinates the day-to-day logistics and administration of educational programs for CREB® Members. Working collaboratively with internal and external stakeholders, this role supports the planning, scheduling, communication, and delivery of engaging learning experiences. The Training Administrator is highly organized, detail-oriented, and committed to continuous process improvement, with strong customer service, problem-solving, and project coordination skills. This role thrives in a fast-paced environment and effectively manages multiple priorities while maintaining accuracy and professionalism.

Requirements

• Diploma or Degree: Business Administration or Adult Education
• 2+ years: Administrative, training coordination, or learning support role
• Proficiency with Microsoft Office Suite, virtual meeting platforms, and online learning tools.
• Good problem-solving skills.
• Excellent organizational, teamwork and interpersonal skills.
• Excellent time management skills
• Ability to work independently with minimal supervision.
• Ability to work alongside team members to ensure the timely completion of work deliverables.
• Strong written and verbal communication skills.
• Strong customer service and interpersonal skills
• Comfortable learning and adapting to new technologies and systems

Nice To Haves

• Experience working with a Learning Management System (LMS) is an asset

Responsibilities

• Organize and administer in-person, virtual, and eLearning training sessions
• Schedule courses, meetings, classrooms, instructors, and resources
• Manage learner registrations, attendance tracking, and cancellations
• Support new member orientation training
• Maintain accurate training calendars course information
• Prepare and submit instructor invoices for processing, ensuring accuracy and timely payment submission
• Process training-related expenses and payables, track spending against budget
• Manage course materials, classroom supplies and inventory
• Update internal websites with training materials, events, and other information
• Support program logistics such as room setup, technology checks, and virtual session support
• Support vendors, facilitators, and internal departments to ensure seamless delivery
• Support continuous improvement initiatives by gathering feedback and identifying administrative efficiencies
• Maintain accurate training records and documentation
• Assist in collecting and analyzing course evaluation data and learner feedback
• Respond to learner, speaker and instructor inquiries in a professional and timely manner
• Communicate course and session logistics, updates, reminders, and follow-up information
• Provide excellent customer service to internal and external stakeholders
• Share learner feedback and evaluation results to support course improvements
• Stay abreast of changes in the real estate landscape and legislation
• Upload course content, assignments, evaluations, and learning resources
• Generate training reports, completion records, and participation metrics
• Troubleshoot basic LMS issues and support learners and instructors as needed
• Support an environment of cross-department collaboration, knowledge sharing and learning.
• Minor course updates and other tasks as assigned to support instructional design projects
• Evaluate existing and new processes to suggest opportunities to enhance quality and efficiencies.
• Help identify risks and support ways to reduce them.
• Other duties as assigned by Manager

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree