Trainer

Veritas HHS•Memphis, TN

8d•Onsite

About The Position

The Trainer develops, implements and manages the training plan for two child support services offices with a staff of approximately 212, located in Memphis, TN. The position reports to the Program Improvement Manager.

Requirements

Bachelor’s degree in education, human resources, or relevant field.
One year of training experience.
Three years of child support services experience.
Knowledge of current child support policy and procedures.
Experience designing and executing successful training programs.
Proven leadership skills.
Strong written and oral communication skills.
Knowledge of computers and software (Microsoft and Adobe products).

Responsibilities

Maintains training plan.
Identifies and assesses current and future training needs, using job analysis, annual performance appraisals, and in consultation with the quality assurance analyst and management team.
Works with supervisors and staff to develop individualized training plans based on job responsibilities and any knowledge gaps.
Develops and revises training modules and handouts.
Maintains training calendar, schedules and notifies participants and their supervisors, and coordinates all training session activities.
Delivers group training and provides one-on-one remedial training at a supervisor’s request.
Monitors and evaluates training program’s effectiveness, including following up with participants and their supervisors to ensure learning objectives are met.
Prepares and provides training reports to corporate and local managers.
Manages training budget.
Looks for, and works with leadership team, to provide outside staff development opportunities for employees.