Trainer
About The Position
QuikStor is hiring a thoughtful, customer-focused Software Trainer to help customers and employees understand and use its SaaS facility management software. The role supports customer onboarding, internal team development, user adoption, and client retention. During the first six months, the Trainer will deliver high-volume virtual training for new, often non-technical customers. The Trainer will also upskill Implementation, Support, and Client Success teams and train new employees on the product. Over time, the role will partner with the Instructional Designer to improve customer training and develop training for new features.
Requirements
- At least 3 years of experience delivering live training or enablement on a SaaS platform; SaaS experience is required.
- Experience training both external customers and internal employees.
- Experience training non-technical, time-constrained users with varying levels of comfort with technology.
- Comfort with financial and accounting concepts, including ledgers, reconciliation, payments, and delinquency.
- Strong presentation skills and executive presence.
- Self-directed, reliable communicator who is comfortable building systems in a fast-growing company.
Nice To Haves
- Background in banking, accounting, or bookkeeping.
- Experience building training programs, materials, or LMS content.
- Self-storage operations or storage software experience.
- Experience administering an LMS such as TalentLMS, LearnUpon, iSpring, or similar.
- Experience training customers through a platform migration.
- Familiarity with ClickUp, HubSpot, Intercom, Loom, or Scribe.
- Comfort answering data or technical questions.
Responsibilities
- Deliver live, role-based training for new customer cohorts, including facility managers, district and regional managers, and storage owners and operators.
- Build and deliver onboarding lesson plans, with structured follow-ups scheduled before customer sites go live.
- Adapt sessions to learners’ technical experience, support hesitant or frustrated learners, and direct pricing, billing, or contract questions to the appropriate owner.
- Explain how QMS can save customers time and improve decision-making.
- Provide ongoing training for Implementation, Support, and Client Success teams, including advanced accounting, delinquency, and reporting in QMS.
- Train new hires on the product as part of corporate onboarding.
- Learn complex workflows from subject-matter experts through train-the-trainer sessions and take ownership of teaching those workflows.
- Work with the development team in Serbia to understand upcoming releases and create or update new-feature content in the LMS.
- Monitor engagement among newly trained customers and flag adoption gaps to the Instructional Designer.
- Identify common usage gaps, confusion points, and data-trust issues, and report insights to Client Success, Implementation, and leadership.
- Conduct post-training check-ins focused on accuracy, confidence, and outcomes.
- Partner with the Instructional Designer to develop training materials and learning paths for customers and internal teams.
- Partner with the Instructional Designer on release updates, identifying needed changes based on live training sessions.
- Coordinate with Client Success, Implementation, Support, and Product to align training with customer goals.
Benefits
- Medical, dental, vision, and life insurance.
- 401k retirement plan.
- Vacation and sick time.
- 20 remote workdays per year.
- Annual bonus.
- Employee Assistance Program.
- Education Assistance Program.
- Employee Discount Store.
- Discounted storage.
- Equity opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
