Trainer / Technical Writer

Elyon International•Washington, DC

16h

About The Position

ELYON International, Inc. is seeking an experienced Trainer / Technical Writer to develop technical documentation, training materials, and learning programs for a large-scale federal healthcare modernization initiative. The role works with technical teams, product owners, business analysts, subject matter experts, and program stakeholders to turn complex systems, processes, and technical concepts into clear, user-friendly documentation and effective training. The position combines technical writing, instructional design, training delivery, and stakeholder collaboration, supporting enterprise technology implementations and organizational change. The role develops and maintains technical and end-user documentation, including user guides, system manuals, standard operating procedures, quick-reference guides, FAQs, job aids, and knowledge-base content. It also designs and develops instructor-led, virtual, and self-paced training materials, delivers technical and application training, assesses learning needs, supports knowledge transfer and user adoption, and evaluates training effectiveness. This position is contingent upon ELYON’s receipt of a contract award, Government acceptance of the proposed candidate, completion of required onboarding, and continued contract funding.

Requirements

Bachelor’s degree in Technical Communication, English, Communications, Instructional Design, Education, Information Technology, or a related discipline, or equivalent relevant experience.
At least 5 years of experience in technical writing, instructional design, technical training, or a combination of these areas.
Demonstrated experience creating technical and end-user documentation for software or enterprise technology.
Experience developing training materials and delivering technical or application-based training.
Ability to translate complex technical concepts into concise, understandable content.
Experience collaborating with technical subject matter experts and business stakeholders.
Strong writing, editing, proofreading, presentation, and facilitation skills.
Experience developing content for technical and non-technical audiences.
Strong organizational skills and ability to manage multiple documentation and training deliverables.
Familiarity with Agile software development or technology implementation environments.
Proficiency with Microsoft Office applications and modern collaboration/documentation platforms.
Ability to meet applicable federal background investigation requirements.

Nice To Haves

Experience supporting federal government, federal healthcare, health IT, or other large technology modernization programs.
Experience developing training and documentation for enterprise software applications.
Experience supporting system implementations, migrations, or modernization initiatives.
Knowledge of accessibility considerations, including Section 508, for electronic documents and training content.
Experience with learning management systems (LMS).
Experience developing eLearning or computer-based training.
Familiarity with tools such as Articulate 360, Adobe Captivate, Camtasia, SharePoint, or Confluence.
Experience supporting Agile or SAFe delivery environments.

Responsibilities

Develop, edit, and maintain technical and end-user documentation for enterprise applications and business processes.
Create user guides, system manuals, standard operating procedures (SOPs), quick-reference guides, FAQs, job aids, and knowledge-base content.
Translate complex technical information into clear documentation for technical and non-technical audiences.
Collaborate with subject matter experts, developers, engineers, business analysts, and stakeholders to gather and validate documentation requirements.
Maintain documentation through application releases, enhancements, and process changes.
Establish consistent documentation templates, terminology, formatting, and quality standards.
Manage document revisions, version control, and review cycles.
Review existing documentation and identify ways to improve usability, accuracy, and consistency.
Design and develop instructor-led, virtual, and self-paced training materials.
Develop training presentations, facilitator guides, participant guides, exercises, job aids, and other learning resources.
Deliver technical and application training to end users and stakeholder groups.
Conduct training needs assessments and identify learning requirements for new systems or functionality.
Collaborate with subject matter experts to develop accurate course content and learning objectives.
Support train-the-trainer initiatives and knowledge-transfer activities.
Collect feedback and evaluate training effectiveness to identify improvement opportunities.
Support user adoption for system implementations, upgrades, and modernization initiatives.