Trainer II - Sales and Service Center

PODS•South Highpoint, FL

4d•Hybrid

About The Position

PODS is hiring a Sales and Service Center Trainer to teach, coach, and develop new and tenured sales and service associates. The trainer designs and delivers engaging, hands-on learning experiences that build associates’ knowledge, skills, and confidence and contribute to business results. The role leads new-hire training in the consultative sales and service process, develops and improves training programs using adult learning principles, and facilitates interactive learning activities. The trainer partners with stakeholders and subject matter experts to identify learning needs, measures training effectiveness, analyzes post-training performance, and provides ongoing coaching and reinforcement. The position is based in Clearwater, Florida, with a hybrid work arrangement.

Requirements

Bachelor’s degree or at least 6 years of equivalent experience in a trainer role.
4 to 7 years of adult training experience.
Experience applying consultative sales methodologies.
Excellent public speaking, presentation, teaching, and writing skills.
Ability to explain complex information clearly and tailor communication to different audiences.
Ability to confidently facilitate interactive discussions and maintain audience attention.
Skill in providing constructive, actionable feedback.
Ability to influence and collaborate with people at all levels, including those who do not report to the role.
Experience using role plays and simulations in training.
Growth mindset, high energy, and self-starter attitude in a fast-paced environment.
Analytical, adaptable communicator who can quickly learn new products, technologies, and industries; acts with integrity, takes initiative, maintains high quality standards, and approaches teaching creatively.

Nice To Haves

Experience training sales and service agents or frontline leaders.
Experience selling products or services, or leading frontline teams in a customer call center.
Prior people management experience.

Responsibilities

Lead new-hire training on the consultative sales and service process.
Design, update, and improve training programs using adult learning principles and proven methodologies.
Facilitate role plays, simulations, team exercises, group discussions, and video-based learning.
Partner with stakeholders and subject matter experts to identify training needs and establish measurable learning goals.
Build assessments to measure learner understanding and training effectiveness.
Analyze post-training performance, identify gaps, and create plans to address them.
Provide ongoing coaching and skill reinforcement to associates.
Gather feedback from trainees and use it to improve training classes.
Manage engaging classroom sessions and model leadership and credibility across the company.