Sales and Service Associate II

HomeTrust Bank • Morristown, TN

5d

About The Position

The Sales and Service Associate II (SSA II) provides exceptional customer service by efficiently managing customer interactions and offering solutions that meet customer needs. The role processes transactions, establishes new customer relationships, and enhances existing ones through in-branch interactions and phone conversations.

The associate serves as a primary customer contact for transactions, account opening, problem resolution, and account maintenance. The role also includes teller-line and lobby workstation duties, vault custody, retail product sales and referrals, and compliance with bank policies and applicable regulations. The position operates in a professional office environment and routinely uses standard office equipment. HomeTrust Bank provides reasonable accommodation for qualified applicants and employees.

Requirements

• High school diploma or equivalent.
• At least 3 years of public contact or sales experience.
• Experience in an SSA position or equivalent role at another financial institution.
• Above-average PC and technology skills, including the ability to use applicable software and branch automation systems.
• Familiarity with federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act.
• Thorough knowledge of the Teller system and applicable system applications, consumer account opening and maintenance, teller-window transaction processing, and wire transfers.
• Sales and service skills, including knowledge of bank products and services sufficient to identify customer and prospect needs, conduct sales and service conversations in person and by phone, and/or refer quality business.
• Ability to stay current on changes to policies and procedures for retail and consumer lending products.
• Excellent verbal and written communication skills, ability to resolve customer concerns positively, and high attention to detail.
• Complete in-house or other approved or assigned training for new-account functions within one year of accepting the position.
• Ability to learn, demonstrate, and foster HomeTrust's corporate culture in actions and words.
• Personal initiative and the ability to serve as a positive example for others.
• Ability to understand and use bank policies and procedures to support operational efficiency and regulatory compliance.
• Ability to work with limited or no direct supervision.
• Organizational skills and aptitude for basic math.
• Ability to think and act independently within bank-policy guidelines and assigned authority.
• Proficiency in Microsoft Office products.

Nice To Haves

• Associate degree in a relevant field.

Responsibilities

• Attract and retain customer relationships by delivering in-person and phone service, identifying needs, and suggesting appropriate products and services.
• Serve as the primary customer contact for transaction processing, new account opening, problem resolution, and account maintenance requests.
• Process teller-line transactions and meet with customers at a lobby workstation for conversations and new account opening.
• Accept and process deposits, verify amounts and endorsements, enter deposits into computer records, and place holds for uncollected funds.
• Cash checks and process withdrawals after verifying signatures and customer balances.
• Provide customer services including wire transfers; explain product and service features; gather information for basic and complex consumer account opening; and update or maintain existing accounts.
• Act as vault custodian and maintain control and balance of the vault.
• Participate in retail sales, service and product training meetings, branch huddles, and other scheduled meetings.
• Promote retail bank products and services, including checking, savings, money market accounts, certificates of deposit, debit cards, online and mobile banking, and consumer loans.
• Promote other financial institution products and services and make appropriate referrals, including HELOC loans, IRAs, mortgages, investment services, and treasury management services.
• Maintain confidentiality and security of sensitive information.
• Follow corporate policies and procedures and applicable federal and state laws and regulations.
• Follow BSA, AML, CIP, OFAC, lending, consumer compliance, and fair lending requirements to help identify and deter money laundering and other unlawful activities.
• Complete mandatory annual compliance training.
• Perform other duties and special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED