Sales and Service Associate II

HomeTrust Bank • Johnson City, TN

5d

About The Position

The Sales and Service Associate II provides customer service by managing customer interactions and offering solutions based on customer needs. The role processes transactions, establishes new customer relationships, and enhances existing ones through in-branch interactions and phone conversations. The associate serves as a primary contact for transaction processing, new account opening, problem resolution, and account maintenance, and may work at both the teller line and a lobby workstation.

The position supports a broad range of retail banking services, promotes bank products and services, makes appropriate referrals, and maintains the security and confidentiality of sensitive information. It also requires compliance with corporate policies, banking laws and regulations, and annual training requirements. The role operates in a professional office environment using standard office equipment and includes physical activities such as reaching, lifting up to 25 pounds, repetitive motions, and frequent communication.

Requirements

• High school diploma or equivalent.
• At least 3 years of public contact or sales experience.
• Experience in an SSA position or equivalent role at another financial institution.
• Above-average PC and technology skills and ability to use applicable software and branch automation systems.
• Familiarity with federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act.
• Thorough knowledge of the teller system and applicable system applications, consumer account opening and maintenance, teller-window transaction processing, and wire transfers.
• Knowledge of bank products and services and the ability to identify and meet customer and prospect needs, conduct sales and service dialogues in person and by phone, and/or refer quality business.
• Ability to stay current on changes in policies and procedures related to retail and consumer lending products.
• Excellent verbal and written communication skills, ability to resolve customer concerns positively, and strong attention to detail.
• Successful completion of in-house or other approved or assigned training programs for new account functions within one year of accepting the position.
• Ability to learn, demonstrate, and foster HomeTrust’s corporate culture through actions and words.
• Personal initiative and ability to serve as a positive example for others.
• Ability to understand and apply bank policies and procedures to support operational efficiency and regulatory compliance.
• Ability to work with limited or no direct supervision.
• Organizational skills and aptitude for basic math.
• Ability to think and act independently within bank policy and assigned authority.
• Proficiency in Microsoft Office products.

Nice To Haves

• Associate degree in a relevant field.

Responsibilities

• Attract and retain customer relationships by providing in-person and phone service, identifying customer needs, and suggesting appropriate products and services.
• Serve as the primary customer contact for transaction processing, new account opening, problem resolution, and account maintenance.
• Process teller transactions and meet with customers at a lobby workstation for conversations and new account opening.
• Receive and process deposits, verify amounts and endorsements, enter deposits into computer records, and place holds for uncollected funds.
• Cash checks and process withdrawals after verifying signatures and customer balances.
• Provide customer services including wire transfers; explain product and service features and benefits; gather information for basic and complex consumer account openings; and maintain existing accounts.
• Serve as vault custodian and maintain control and balance of the vault.
• Participate in retail sales, service, and product training meetings, branch huddles, and other scheduled meetings.
• Promote and offer retail bank products and services, including checking, savings, money market accounts, certificates of deposit, debit cards, online and mobile banking, and consumer loans.
• Introduce other financial institution products and services and make appropriate referrals, including HELOC loans, IRAs, mortgage referrals, investment services, and treasury management services.
• Maintain confidentiality and security of sensitive information.
• Follow corporate policies and procedures, applicable federal and state laws and regulations, and requirements related to BSA, AML, CIP, OFAC, lending, consumer compliance, and fair lending.
• Complete mandatory annual compliance training.
• Perform other duties and special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED