Trainer II - Sales and Service Center

PODS•Clearwater, FL

3d•Hybrid

About The Position

PODS is seeking a Sales and Service Center Trainer to prepare new and tenured associates with the knowledge, skills, and confidence to succeed. The trainer designs and delivers engaging, hands-on learning experiences that support business results and learner performance. The role works with stakeholders and subject matter experts to identify training needs, establish measurable learning goals, assess learning effectiveness, and reinforce skills through coaching. The position is based in Clearwater, Florida, with a hybrid work arrangement described in the posting.

Requirements

Bachelor’s degree or at least 6 years of equivalent experience in a trainer role.
4 to 7 years of adult training experience.
Experience applying consultative sales methodologies.
Excellent public speaking, presentation, teaching, and writing skills.
Ability to explain complex information clearly and tailor communication to different audiences.
Confidence facilitating interactive discussions and maintaining audience attention.
Skill in giving constructive, actionable feedback.
Ability to influence and collaborate with people at all levels, including people who do not report to the trainer.
Experience using role plays and simulations in training.
Growth mindset, high energy, and self-starter attitude in a fast-paced environment.

Nice To Haves

Experience training sales and service agents or frontline leaders.
Experience selling products or services, or leading frontline teams in a customer call center.
Prior people management experience.

Responsibilities

Lead new-hire training on the consultative sales and service process.
Design, update, and improve training programs using adult learning principles and proven methodologies.
Deliver interactive training using role plays, simulations, team exercises, group discussions, and videos.
Partner with stakeholders and subject matter experts to identify training needs and set measurable learning goals.
Build assessments to measure learner understanding and training effectiveness.
Analyze post-training performance, identify gaps, and develop plans to address them.
Provide ongoing coaching and skill reinforcement.
Gather trainee feedback and use it to improve classes.
Manage an engaging classroom and model leadership and credibility across the company.