Trainer CS & Claims I - Internal Applicants Only

Moda Health•Milwaukie, OR

14h•Hybrid

About The Position

This position is responsible for providing technical training and guidance to new and current employees. Functional areas of training may include claims processing, customer service, systems navigation, or special projects. Core responsibilities include developing and updating all training materials, facilitating virtual training classes, documenting learner performance, and consistently demonstrating professionalism both in and out of the classroom. This position may also assist other Moda teams as assigned and available. This is a FT Hybrid role based in Milwaukie, Oregon.

Requirements

Bachelor's degree in Education, Healthcare, or another relevant field. One (1) year of directly related experience may be substituted.
Demonstrated success in a relevant position (i.e.: claims processor, customer service representative, corporate training), or equivalent education in combination with indirect experience.
Demonstrated knowledge of adult learning theories and methodologies.
Ability to manage a learning environment supportive of individuals of diverse skill levels, abilities, and experience.
The learning environment will primarily be virtual or web based.
Excellent reading, oral, and written communication skills, and ability to interact courteously, professionally, and patiently with all persons internally and externally.
Strong interpersonal and diplomacy skills; adept in conflict resolution, group dynamics, and team building.
Ability to analyze new information quickly and determine an effective and appropriate course of action.
Excellent presentation skills in a variety of settings.
Knowledge in using Microsoft Word, Excel, Power Point, and OneNote.
Ability to maintain confidentiality and project a professional business presence and appearance.
Ability to work well under pressure in a complex and rapidly changing environment.
Ability to learn and follow Moda administrative policies.
Maintain attendance and timeliness in compliance of company standards.

Nice To Haves

Experience in using Facets and other Moda software preferred.

Responsibilities

Perform training needs assessment on an ongoing basis, to support regularly changing business needs.
Develop and update training materials, to support the training of employees at all levels within the company.
Remain current with policies and procedures of relevant products to be trained and work with leadership to update those policies and procedures as needed.
Accommodate the various learning needs presented in each learning environment, demonstrating respect for each participant.
Conduct training evaluations and remain open to constructive feedback from all stakeholders.
Monitor and evaluate the performance of learners through observation and auditing of work.
Advise department leadership of any performance issues in the learning environment and work collaboratively with leadership to address these issues appropriately.
Participate in or manage projects as assigned.
Maintain personal responsibility for quality and continuous improvement within the job scope.
Adhere to and support the company's mission and culture of caring for others and striving to be better.
Foster an atmosphere of cooperation among peers, learning participants, and leadership.
Perform other duties as assigned.