TRAIL Rising Leaders Program - Servicing Operations

Newrez LLC • Coppell, TX

6d • Onsite

About The Position

Designed specifically for recent college graduates, the TRAIL (Tools Required for Advancement Into Leadership) program is a 12-month rotational leadership-development program that enables recent college graduates to gain practical, on-the-job leadership and management skills. TRAIL Operations Specialists are not interns, they are full-time employees, earning a competitive salary with benefits while being provided hands-on experience and mentorship from the assigned business area. The main objective of our program is to help strengthen the future leadership of the company by building a foundation in process improvement, presentation and leadership skills. The Servicing Operations TRAIL Operations Specialist will get immersed in one of the following areas: Loan Transfers, Operational Support, Data Integrity. The TRAIL Rising Leaders Program is set to begin July 2027.

Requirements

• Bachelor’s degree from accredited college or university.
• Excel in a team-oriented, collaborative environment while contributing to the creation, design, and implementation of value-add business strategies that affect current operating practices and company policy.
• Be able to clearly articulate and present ideas and findings to a varied audience, including the operations staff and senior leadership.
• Excellent written and verbal communication skills.
• Strong business communication skills with an ability to work well in a collaborative environment.
• Strong attention to detail and an ability to multi-task, respond well to pressure and deadlines, and work well individually and in a collaborative environment.
• Ability to adapt and willingness to learn
• Applicants must be legally authorized to work in the United States. Newrez does not consider visa sponsorship for early career program opportunities. Applicants who require sponsorship now or in the future are not eligible for this position, this includes applicants with a temporary work authorization such as F-1 students on OPT or STEM OPT.

Nice To Haves

• Degree in Business Administration or Data Analytics preferred.
• Experience with PowerPoint and Visio a plus.

Responsibilities

• Validate loan-level data.
• Perform pre and post transfer audits.
• Ensure complete documentation and image delivery.
• Investigate root causes for operational issues detected.
• Performs assigned duties, under direction of experienced personnel, to gain knowledge and experience required for promotion to a management position. These duties will involve decisioning in real world account management scenarios.
• Performs business analyses and provides recommendations to leadership for business and process changes.
• Receives training and performs duties in several functions to become familiar with line and staff functions, management viewpoints, company policies, and best practices.
• Observes experienced workers to acquire knowledge of methods, procedures, and standards required for performance of departmental duties.
• Help champion the Process Improvement discipline within the organization and implement the steps and tools necessary to successfully complete projects.
• Will be required to attend company sponsored training classes and attain certain certifications.
• Performs related duties as assigned by management.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
• 1 company-paid Volunteer Time Off day
• Matching Gifts Program - dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level