TRAIL Rising Leaders Program - Servicing Default

Newrez•Coppell, TX

6d•Onsite

About The Position

The TRAIL (Tools Required for Advancement Into Leadership) program is a 12-month rotational leadership-development program designed specifically for recent college graduates. It enables participants to gain practical, on-the-job leadership and management skills. TRAIL Operations Specialists are full-time employees who earn a competitive salary with benefits, gaining hands-on experience and mentorship. The program's main objective is to strengthen the company's future leadership by building a foundation in process improvement, presentation, and leadership skills. The Servicing Default TRAIL Operations Specialist will be immersed in areas such as Loss Mitigation and Team Lead/Performance Compliance.

Requirements

Bachelors Degree from accredited college or university
Ability to learn and understand complex operations and regulatory processes.
Customer-focused mindset with a desire to improve the customer experience.
Excel in a team-oriented, collaborative environment while contributing to the creation, design, and implementation of value-add business strategies that affect current operating practices and company policy.
Be able to clearly articulate and present ideas and findings to a varied audience, including the operations staff and senior leadership.
Excellent written and verbal communication skills
Proficiency in quantitative analysis
Ability to adapt
Willingness to learn
An entrepreneurial business mindset.
Strong business communication skills with an ability to work well in a collaborative environment.
Strong attention to detail and an ability to multi-task, respond well to pressure and deadlines, and work well individually and in a collaborative environment.
Strong skills in Excel and/or Tableau (charts, graphs, pivot tables, formulas, macros etc.).
Applicants must be legally authorized to work in the United States.
Newrez does not consider visa sponsorship for early career program opportunities.
Applicants who require sponsorship now or in the future are not eligible for this position, this includes applicants with a temporary work authorization such as F-1 students on OPT or STEM OPT.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator.

Nice To Haves

Degree in Business Management, Business Administration, Finance, Communications, Risk Management, Compliance or related discipline preferred.
Experience with PowerPoint and Visio a plus.

Responsibilities

Handle inbound and outbound phone calls supporting homeowner questions and engaging in loss mitigation workout assistance.
Analyze operational processes, identify trends and risks to develop recommendations to enhance efficiency and customer outcomes.
Assist with regulatory, agency, investor, and operations change management activities, including impact assessments, implementation tracking and validation activities.
Monitor operational performance metrics, service-level agreements, and reporting to identify potential risks and support continuous improvement efforts.
Perform assigned duties, under direction of experienced personnel, to gain knowledge and experience required for promotion to a management position, involving decisioning in real-world account management scenarios.
Perform business analyses and provide recommendations to leadership for business and process changes.
Receive training and perform duties in several functions to become familiar with line and staff functions, management viewpoints, company policies, and best practices.
Observe experienced workers to acquire knowledge of methods, procedures, and standards required for performance of departmental duties.
Help champion the Process Improvement discipline within the organization and implement the steps and tools necessary to successfully complete projects.
Attend company-sponsored training classes and attain certain certifications.
Perform related duties as assigned by supervisor.