Traffic Monitoring Operator - Virginia Beach

AECOM•Virginia Beach, VA

12h•$22 - $22•Onsite

About The Position

AECOM is seeking Traffic Monitoring Operator(s) in Virginia Beach, VA. This role operates within a Traffic Operations Center (TOC) and requires motivated team members with a growth mindset. The position involves a six-week intensive training program and works in a fast-paced, mission-critical setting to enhance public safety by analyzing and responding to real-time traffic conditions. Operators use multiple software platforms and web-based applications, including Advanced Traffic Management Systems (ATMS) software, to monitor roadways, manage events/incidents, dispatch personnel via two-way radios, and collaborate with internal staff, Virginia Department of Transportation (VDOT) personnel, and partner agencies. The TOC operates 24/7/365, providing incident management, dispatching, and traveler information services on Virginia's roadways. AECOM operations staff respond to changing traffic conditions and impacts on traffic flow and safety through direct communication with first responders, VDOT staff, Virginia State Police (VSP), and mobility stakeholders.

Requirements

High School Diploma or GED equivalent.
Be a minimum of 18 years of age.
Must pass a State and Federal criminal history/security background check.
Must successfully complete Virginia Department of Transportation fingerprint-based criminal History Records Check (CHRC).
Must pass a pre-employment drug screen and successfully participate in the program’s mandatory random drug screening process.
Constantly operate a computer and other monitoring equipment.
Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies.
Ability to operate software platforms and web-based applications.

Nice To Haves

Ability to work a flexible schedule associated with the needs of the operations.
Previous experience working in a call center, customer service, 911 Operator or dispatching environment.
Demonstrated ability to meet a high level of customer service expectations.
Ability to work in a calm manner and professional manner in a fast-paced, high-pressure environment.
Previous experience working in a position which includes heavy telephone, radio, and computer usage.
Effective oral and written communications skills for in-person, radio, and phone conversations.
Ability to interpret or understand geographic information portrayed on a map and map-based applications.
TOMC operator certifications for levels 1 and 2 preferred.
Knowledge of interstates and state routes throughout Virginia with geographic familiarity of the freeway system and arterial roads.
Efficient and accurate data entry skills.
Working knowledge of and skill set to utilize and operate an ATMS software platform and/or web-based applications.
Knowledge of incident management response techniques and municipality and area traffic management organizations.
Associate’s degree in Civil Engineering, transportation related field or a combination of education and practical experience in a similar field.

Responsibilities

Use software and applications to control and monitor various Intelligent Transportation Systems devices such as CCTV cameras, dynamic message signs (DMS), and Highway Advisory Radios (HAR).
Monitor camera video and other information sources to detect and verify events impacting traffic flow and safety, including motorist assists, traffic crashes, debris removal, abandoned vehicles, stalled vehicles, maintenance activity, and construction activity.
Log potential and confirmed events impacting traffic flow and safety using software applications, including traffic lane and road shoulder closures related to construction and maintenance activity.
Dispatch Safety Service patrollers using two-way radio systems.
Perform communication tasks consistent with high customer service expectations and training.
Dispatch and communicate with SSP patrollers using program-directed radio and/or phone communication protocols.
Communicate with appropriate local agencies, authorities, and wrecker companies to effectively monitor and clear traffic incidents.
Answer phone calls and provide information to VDOT personnel or other agencies on traffic and road conditions, and transfer calls as appropriate.