Part-Time Traffic Management Center Operator

Cobb County Government • Department of Transportation Marietta, GA

4d • Onsite

About The Position

This position is a part-time role assigned to the Traffic Management Center (TMC). This position is best suited for individuals with strong communication, customer service, and computer skills who are comfortable working in a professional office environment. Experience with Microsoft Office applications, email communication, and general computer operations is highly preferred. This role is primarily communications-focused. TMC staff are often the first to receive information regarding traffic crashes, road closures, signal issues, and other roadway incidents. A key responsibility of this position is to communicate accurate and timely information to the public through social media updates, email notifications, and other approved communication channels in a clear and concise manner. Additional responsibilities include monitoring DOT CCTV camera systems, Cobb 911 radio communications, and various traffic management software platforms; identifying traffic or roadway issues; and entering signal maintenance requests into the DOT’s electronic work order system. Training will be provided to ensure all duties are performed in accordance with departmental processes and standards. The ideal candidate will be detail-oriented, able to multitask effectively, and capable of remaining focused in both high-pressure and low-activity environments. Successful candidates should be comfortable monitoring multiple systems simultaneously, recognizing changes or irregularities, and prioritizing tasks during busy situations while maintaining a calm and professional demeanor. During quieter periods, the ability to remain attentive and proactive is equally important.

Requirements

• High School diploma or GED
• Two years of previous experience that provides broad working knowledge of traffic engineering principles.
• Must possess and maintain a valid Driver's License.
• Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).
• Some tasks require the ability to perceive and discriminate sounds and visual cues or signals.
• Some tasks require the ability to communicate orally.

Nice To Haves

• Strong communication skills
• Strong customer service skills
• Strong computer skills
• Comfortable working in a professional office environment
• Experience with Microsoft Office applications
• Experience with email communication
• General computer operations experience
• Detail-oriented
• Able to multitask effectively
• Capable of remaining focused in both high-pressure and low-activity environments
• Comfortable monitoring multiple systems simultaneously
• Recognizing changes or irregularities
• Prioritizing tasks during busy situations while maintaining a calm and professional demeanor
• Ability to remain attentive and proactive during quieter periods

Responsibilities

• Investigates and reports on traffic complaints and requests for additional traffic control devices.
• Monitors real time traffic from the TCC and provides real time communications regarding traffic conditions.
• Provides database verifications and uploading and/or downloading database as needed.
• Assists County crews in trouble shooting intersection problems.
• Performs data entry in the receipt, review, corrections and tracking of all traffic accidents; copies those reports involving County property damage and forwards accordingly.
• Correct conditions to include recommending solution; prepares sketches and work orders.
• Answers radio calls from crew members in the field and helps them verify problems by comparing field data to actual data in computer database.
• Maintains attendance and punctuality within customary tolerances for this position.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED