Traffic Management Center Dispatcher/Operator - Lee's Summit, MO
About The Position
The Traffic Management Center (TMC) Dispatcher/Operator will work at Kansas City Scout, the nation’s only bi-state Traffic Management Center (TMC). In this role, you will provide traffic management support for the Kansas City metro area via the use of an advanced traffic management system (ATMS) software. This system integrates field devices that include traffic detection software, closed circuit television (CCTV) and static message boards referred to as dynamic message signs (DMS). Basic duties include monitoring traffic flow, work zones, and traffic congestion. For emergency incidents, the position requires dispatching MoDOT Emergency Response units and/or coordinating first responders to the incident location along with KDOT’s Motorist Assist units if the incident is located on the Kansas side of the metropolitan area. The position requires a response with appropriate actions for warning drivers, coordinating first responders, and taking steps necessary to assist in restoring traffic flow to normal conditions.
Requirements
- High School diploma
- Strong listening, written, and verbal communication skills
- Detail oriented with the ability to multi-task
- Proficient with computers and MS Office applications to include Word, Excel, and Access
- Ability to quickly enter and manage a real-time data entry, and rapidly assess a situation and act decisively
- Ability to work in a team environment
Nice To Haves
- Previous dispatch experience in a high volume environment using a CAD system
- Experience working with a multi-monitor-computer workstation
- Typing and/or data entry experience
- Customer service or call center experience
Responsibilities
- Create and post messages for the region’s Dynamic Message Signs (DMS)
- View traffic conditions on the Closed Circuit Television (CCTV)
- Monitor traffic status, special events, scheduled events, active events, and incident fault status by utilizing CCTV cameras, Emergency Response/Motorist Assist, Law Enforcement reports, internal systems, etc.
- Communicate with emergency services such as state and local police, emergency communications centers, emergency response/motorist assist, maintenance departments, the general public and media outlets
- Facilitate incident management which includes: detection, verification, response, clearance
- Dispatch Emergency Response Personnel and coordinate with Kansas Highway Patrol’s Motorist Assist Vehicle units
- Monitor all active traffic events that occur during the shift and ensure that the information is entered correctly into systems and traffic related messages
- Troubleshoot and resolve system related problems with the assistance of Information Systems Technologists
- Coordination with other operations staff with regards to various agencies and general control room coordination especially at shift change
- Assist with the data collection for various reports including Travel Speed, Travel Time, Incident, Field Equipment Failures, and any other reports that are provided by the Traffic Management Center.
Benefits
- paid time off
- 401(k)
- no-cost medical insurance option for employee and eligible dependents
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
