Traffic Management Center Technician II

Beaufort County South Carolina•Beaufort, SC

2d•Onsite

About The Position

Under general supervision, this position is responsible for the day-to-day field maintenance of equipment belonging to the Beaufort County Sheriff’s Office Traffic Management Center (TMC). Responsibilities include the deployment, troubleshooting, repair, and maintenance of TMC field equipment. Within the Traffic Management Center, the technician will utilize various communication systems to monitor traffic operations and initiate appropriate actions to alleviate traffic problems. The role also involves responding to requests for roadway assistance from the public and providing traffic incident information to the Communications Center and Emergency Management Division personnel as appropriate.

Requirements

High school diploma or GED with general computer knowledge.
Previous experience in customer interaction or personal computer operations.
Valid South Carolina driver’s license at the time of appointment with no suspensions within the past 5 years.
No criminal convictions.
Must qualify and maintain a security clearance from the Beaufort County Sheriff’s Office.
At the time of appointment, the candidate must be a registered voter of Beaufort County.
Must be physically able to operate equipment such as an automobile, office equipment, radio, telephone, generators, and field-related equipment.
Must be able to lift a minimum of 75 pounds.
Ability to read and comprehend a variety of books, maps, policies and procedures, equipment manuals, training manuals, etc.
Ability to prepare detailed reports and correspondence using correct punctuation, spelling, and grammar.
Ability to apply principles of logical thinking to define problems, collect data, make independent judgments in the absence of supervision, and acquire knowledge of topics related to the primary occupation.
Ability to record and deliver information.
Ability to communicate effectively and efficiently with diverse people of varying educational backgrounds.
Ability to deal with people beyond giving and receiving instructions.
Must be adaptable to performing under stress or when confronted with emergencies or other critical situations.
Maintains an acceptable standard of accuracy in exercising duties and responsibilities, with the ability to take immediate corrective action for any deficiencies that may occur.
Maintains a high quality of communication and interaction with internal and external entities.
Performs described essential functions and related assignments efficiently and effectively to produce a quantity of work that consistently meets all standards and expectations.
Assumes responsibility for completing all work.
Complete all assigned work within deadlines in accordance with agency directives, policy, standards, and procedures.
Attends and remains at work regularly and adheres to policies and procedures regarding absenteeism and tardiness.
Maintains an enthusiastic, self-reliant, and self-starting approach in meeting all responsibilities.
Strives to anticipate all work assignments and initiates proper and acceptable action for the completion of work with a minimum of supervision.
Exercises logical judgment in all areas of responsibility.
Must have a working knowledge of the organization and law enforcement methods, organization, and planning.
Can maintain control of assigned activities and work under stressful conditions.
Can show a high level of flexibility in daily operations.

Nice To Haves

Experience in electrical components and wiring.
Knowledge and experience to diagnose minor motor vehicle malfunctions associated with stranded motorists.

Responsibilities

Schedules and performs routine and emergency maintenance of field equipment.
Maintains accurate maintenance records of field equipment.
Maintains proficiency and training in maintenance and troubleshooting on all Traffic Management field equipment.
Ensures work objectives, quality standards, and compliance with all policies are met.
Reports equipment problems to the responsible person.
Assists motorists experiencing minor vehicular difficulties along the roadway through the use of the Sheriff’s Office Emergency Roadside Assistance Program.
Prepares or completes various forms, reports, correspondence, logs, public broadcast messages, or other documents.
Participates in on-the-job training involving traffic management operations, incident handling procedures, interaction with emergency agencies, standard operating procedures for related agencies, operation of electronic equipment, troubleshooting of equipment, and geographical layout of the county.
Monitors real-time traffic data using closed-circuit cameras, County two-way radios, or other equipment, to detect and verify highway congestion and/or incidents.
Operates and monitors components of Intelligent Traffic Systems.
Operates/monitors Dynamic Message Signs (DMS) and Highway Advisory Radio (HAR), utilizes pre-determined messages, and creates special messages as required.
Communicates with supervisor, employees, other departments, County officials, public safety agencies, emergency management personnel, law enforcement personnel, the public, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
Maintains a comprehensive, current knowledge of applicable guidelines, policies, and procedures.
Provides staff coverage of the Traffic Emergency Center when activated due to an emergency.
Operates computer systems, modems, radio communications systems, closed-circuit cameras, traffic detectors, telephones, message signs, general office equipment, or other equipment necessary to complete essential functions, to include the use of word processing, spreadsheet, database, computer-aided dispatch (CAD), e-mail, Internet, or other computer programs.