Traffic Court Specialist

Los Angeles County Development Authority•Los Angeles, CA

2d•Onsite

About The Position

Under general supervision, performs a variety of specialized clerical and customer service duties in support of the Traffic Administration Services Program, including reception, cashiering, processing of traffic court documentation, data entry, record-keeping, and filing; provides general information and assistance and explains traffic school program, policies, and procedures to court patrons, staff, and the general public; maintains manual and computerized records; and performs related duties, as assigned.

Requirements

Equivalent to completion of the twelfth (12th) grade.
Two (2) years of customer service experience with daily cash handling responsibilities.
Possession of a valid California Driver’s License to be maintained throughout employment or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Nice To Haves

Demonstrated experience processing various electronic payment methods, including chip-enabled credit/debit cards, contactless payments (Tap-to-Pay), and mobile wallets such as Apple Pay, Google Pay, and Samsung Pay.
Demonstrated experience reconciling cash drawers and electronic payment totals.
Demonstrated experience handling multiple tasks in a high-volume customer-facing environment.

Responsibilities

Provides clerical support and assistance in the day-to-day operations of the Traffic Administration Services Program at an assigned courthouse; screens calls and visitors; assists patrons and the general public at the front counter and directs to appropriate locations and/or staff.
Responds to requests for information; and assists in interpreting and applying rules, regulations, policies, and procedures.
Provides information related to tickets and citations, traffic school, certificates of completion, applicable fines, timeframes, extensions, and court processes related to the Traffic Violators School Program; escalates requests requiring judicial correspondence to appropriate supervisory staff or court personnel.
Receives and processes traffic school certificates of completion electronically, in person, and via mail; reviews certificates for authenticity, accuracy, and completeness; processes certificates through electronic system and ensures updates are accurately communicated to the Department of Motor Vehicles (DMV); notifies customers of any issues with their certificates and/or DMV clearance.
Receives and processes payments for citations, fines, and traffic school fees; issues receipts; balances cash and receipts at the end of each business day.
Prepares, monitors, and processes a variety of transactional documents including traffic school inquiries, judicial correspondence, Bail forfeiture Set Aside Motions, and electronic abstracts.
Enters and retrieves information from both hard copy and electronic records; utilizes various manual and electronic tools to log, track, summarize, and report information.
Maintains and updates accurate and detailed records, verifies accuracy of information, researches and resolves discrepancies; retrieves information from computer systems and databases.
Prepares, copies, collates, and distributes a variety of documents; ensures proper filing of copies in departmental or central files.
Maintains the confidentiality of sensitive and confidential information, including defendant personal information, court documents, and records.
Provides courteous, respectful, honest, timely and professional communication and information to all Authority and court staff, patrons, visitors, and the general public; utilizes effective de-escalation techniques as necessary.
Performs other related duties as assigned.