Court Coverage Specialist
About The Position
When a law firm needs an attorney in a courtroom on short notice, Docketly delivers, and you're the person who makes that happen. As an Operations Associate on our Coverage team, you own a live book of court hearings and work the phones, texts, and email to lock in attorney coverage before the clock runs out. The job is part dispatcher, part closer, part account manager: fast, measurable, and never boring. This isn't a role where you wait for work to come to you. You'll negotiate fees in real time, make confident calls under pressure, and keep hearings on track and clients in the loop, all while protecting the numbers that keep the business healthy. Docketly, a sister company to ABC Legal Services, is a fast-growing legal-tech company based in Longmont, Colorado. For the creditors' rights industry, we make hiring a stand-in attorney easy, fast, and reliable. By pairing our proprietary software with a nationwide network of attorneys, we've redefined what's possible in legal support services, and we're growing fast.
Requirements
- 1+ year in a role requiring high-volume phone outreach or direct negotiation. Examples: inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service.
- Comfortable and efficient on the phone, with strong verbal and written communication.
- Genuinely organized. You manage many open items at once without letting anything slip.
- Calm and decisive under deadline pressure; you make the call and keep moving.
- Tech-comfortable and quick to learn new platforms.
- High school diploma or equivalent.
Nice To Haves
- Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment.
- A track record of hitting or exceeding KPIs in a metrics-driven role.
- Familiarity with CRM or scheduling tools.
- Exposure to legal, court, or collections operations.
- Comfortable on Mac OS and Google Workspace.
Responsibilities
- Secure coverage on a deadline. Own a portfolio of open court hearings and work them daily by phone, text, and email to get the right attorney committed before the hearing date.
- Negotiate fees in real time. Hold your position on price, handle counteroffers, and extend above-standard offers when a market is tight, always protecting margin while getting to yes.
- Triage a fast-moving pipeline. Prioritize competing hearings, make sound judgment calls quickly, and explain your reasoning clearly to your team.
- Manage the curveballs. Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first mindset.
- Onboard and support attorneys. Walk new attorneys through how Docketly works, answer their questions, and be their go-to contact so they keep saying yes.
- Keep clients in the loop. Update law firms on hearing status to build trust and head off surprises.
- Keep your data clean. Log activity, confirm assignments, and keep your pipeline accurate. Your numbers tell your story.
- Make the system better. Spot recurring coverage gaps and bring ideas to daily huddles and team meetings.
Benefits
- Health, Dental, and Vision Insurance
- 401(k) with Company Matching
- Paid Time Off
- 7 Paid Company Holidays
- 4 Floating Holidays per Year
- Life Insurance and AD&D Insurance
- Long-Term Disability
- Health Care Reimbursement Flexible Spending Account (FSA)
- Dependent Care Flexible Spending Account
- Employee Assistance Program (EAP)
- Pet Insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
