Court Coverage Specialist

ABC Legal Services•Longmont, CO

1d•Onsite

About The Position

Docketly is seeking an Operations Associate for their Coverage team. This role is responsible for securing attorney coverage for court hearings on short notice. The job involves a mix of dispatching, sales, and account management, requiring real-time negotiation, confident decision-making under pressure, and client communication. Docketly is a fast-growing legal-tech company based in Longmont, Colorado, specializing in providing stand-in attorneys for the creditors' rights industry through proprietary software and a nationwide network of attorneys.

Requirements

1+ year in a role requiring high-volume phone outreach or direct negotiation (e.g., inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service).
Comfortable and efficient on the phone, with strong verbal and written communication skills.
Genuinely organized with the ability to manage many open items simultaneously without letting anything slip.
Calm and decisive under deadline pressure.
Tech-comfortable and quick to learn new platforms.
High school diploma or equivalent.

Nice To Haves

Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment.
A track record of hitting or exceeding KPIs in a metrics-driven role.
Familiarity with CRM or scheduling tools.
Exposure to legal, court, or collections operations.
Comfortable on Mac OS and Google Workspace.

Responsibilities

Secure coverage on a deadline by managing a portfolio of open court hearings daily via phone, text, and email.
Negotiate fees in real time, handle counteroffers, and extend above-standard offers when necessary, while protecting profit margins.
Triage a fast-moving pipeline by prioritizing competing hearings, making sound judgment calls quickly, and clearly explaining reasoning.
Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first mindset.
Onboard and support new attorneys by explaining how Docketly works, answering questions, and serving as their primary contact.
Update law firm clients on hearing status to build trust and prevent surprises.
Log activity, confirm assignments, and maintain accurate pipeline data.
Identify recurring coverage gaps and contribute ideas for improvement in team meetings.