Traffic Coordinator

The Universal Group•Township of Langley, BC

9d•CA$55,000 - CA$60,000•Hybrid

About The Position

The Universal Group, recognized as one of Canada's Best Managed companies in 2026, has exciting opportunities in our Dispatch team. As a Dispatcher, you will be responsible for creating and organizing daily dispatches for job sites, adhering to legal and safety requirements for traffic control. This position also handles administrative tasks, client coordination, and supports the Dispatch Manager as needed, ensuring the organization's operational efficiency and safety compliance.

Requirements

Knowledge of Windows Office Applications including Word and Excel is required.
Strong communication and time management skills are essential.
An ability to work well under pressure and multitask.
Strong problem solving and conflict management skills.

Nice To Haves

Previous customer service and/or traffic control experience is an asset.
Knowledge and understanding of Traffic Management Plans and the Traffic Control Manual for Work on Roadways developed by the Ministry of Transportation and Infrastructure is an asset.

Responsibilities

Answer and respond to phone and email correspondence.
Accurately enter job requests into scheduling software.
Follow up with the client if the Dispatch Coordinator needs more details.
Provide support for multiple traffic brands.
Coordinate rental equipment with the Rentals Department.
Coordinate drop-off and pick-up of AFADs with the Rentals Department.
Coordinate with the client to receive the Traffic Management Plan (TMP).
Coordinate non-supply cancellations.
Track and coordinate the waitlist.
In customer job number, add Premiums, Rentals, and Traffic Management Plan (TMP).
Review Traffic Management Plans (TMP) to accurately fulfill traffic control requirements.
Support After Hours Dispatchers, as required.
Place employees into jobs and communicate necessary information to employees.
Add premiums to jobs when employees are assigned to them.
Support last-minute job placement through phone calls and emails when required.
Provide essential information and correspondence to Area Managers.
Coordinate with subcontractors for efficient job assignments.
Receive calls from traffic personnel reporting absences.
Accurately enter all absence details through the appropriate method.
Enter vacation details into the Advanced Time Off and Paid Days form accurately, providing support as needed.
Ensure the proper callback protocol is followed both with employees and via phone.
Review weekend availability.
Process time-off requests and sick days after approval from Area Managers.
Review approved paid days and add corresponding activities.