Traffic Coordinator - Charlotte, NC

GITI TIRE USA LTD•Charlotte, NC

4h•Onsite

About The Position

The Traffic Coordinator coordinates shipping needs for primary outbound carriers and supports the smooth movement of materials, goods, and services through the organization. The role is an on-site position at the Charlotte, North Carolina office and is full-time and non-exempt. It serves as a liaison between departments, carriers, customers, and other partners, supporting domestic shipping and receiving paperwork and system controls. The coordinator obtains competitive and reliable transportation capacity, including FTL, LTL, and rail; routes trucks in coordination with buyers; tracks shipments and resolves delays; schedules pickups and deliveries; and prepares and verifies shipping documentation. The role also handles shipping-related claims and invoice validation, maintains accurate transportation records and system data, and may be trained to assist with import/export shipments and customs-clearance support. The work is performed under general supervision and requires problem-solving, sound judgment, attention to detail, communication, and the ability to manage changing priorities.

Requirements

Associate degree (AA) required, or an equivalent combination of education and experience.
Two to four years of experience coordinating domestic transportation or in a related area.
Experience in domestic transportation, including FTL, LTL, and rail.
Knowledge of transportation regulations and best practices.
Strong communication and interpersonal skills, including the ability to communicate with customers and collaborate with diverse teams.
Problem-solving skills and the ability to work in a diverse, dynamic team.
Attention to detail, organizational ability, multitasking, and time-management skills.
Ability to work under general supervision and manage changing demands and time constraints.

Nice To Haves

Bachelor’s degree in logistics or a related area.
Knowledge of carrier service coverage, delivery standards, and competitive rates.
Knowledge of shipment tracking, tracing, reconsignment, returns, storage, and redelivery.
Knowledge of outbound logistics and carrier operations.
Ability to work effectively in team environments under pressure and within changing demands and time constraints.
General knowledge of Department of Transportation regulations, including Hours of Service and legal weight limits.
Experience with logistics software.
Ability to provide backup for import/export shipments and customs-clearance duties after training.

Responsibilities

Coordinate with departments and individuals to ensure materials and resources move through the company in a timely manner.
Enter shipping-document information into systems accurately, proofread entries, and correct discrepancies.
Track cargo movements and statuses through delivery, including transit, arrival, trailer return, and related milestones.
Obtain spot-rate quotations, track and verify shipment status, resolve delays, and update system information.
Prepare cargo-delivery documents, including dispatch orders, and coordinate deliveries to avoid accessorial charges.
Coordinate with carriers and customers to support on-time delivery and customer satisfaction.
Handle shipping-related claims, investigate incidents and unavoidable costs, and identify cost-effective and preventive solutions.
Verify transportation invoices, enter shipping events, and resolve invoice discrepancies.
Respond promptly and courteously to inquiries from Customer Service and distribution center departments, and maintain transportation costs in the system.
Communicate with organizational contacts and vendors to support customer delivery satisfaction.
Escalate issues to a supervisor when they cannot be resolved independently or may have significant impact or cost.
Obtain competitive quotes for transportation, storage, and trans-loading, and enter quote information into the system.
Provide backup to the Customs Clearance Specialist as needed or after training.
Perform daily filing and regular file maintenance as needed or after training.
Address transportation oversight and resolve tactical issues.
Build and maintain strong relationships with logistics partners.
Perform other shipping-related duties assigned by a supervisor or the company.
Schedule appointments with customer receivers and shippers based on capacity and transit time.
Track and trace loads daily until delivery is complete.
Validate invoices and enter data for accounts-payable invoice processing.
Assist with special projects and develop and oversee traffic plans for projects.
Collaborate with managers and project managers to identify potential delivery issues and develop solutions.
Maintain accurate and up-to-date shipping and receiving records.
Participate in cross-functional training in other logistics areas, such as imports.