PDS - Technical Service Coordinator (Charlotte, NC)

Piedmont Door Solutions•Charlotte, NC

13d•Onsite

About The Position

Piedmont Door Solutions is hiring a Technical Service Coordinator to connect customers, technicians, and the office and keep its field team moving. The coordinator manages the service pipeline from the initial customer call through final invoicing, ensuring jobs are completed correctly and on time and billed accurately. This role is based onsite in Charlotte, North Carolina, in a fast-paced environment that requires problem-solving and coordination.

Requirements

At least 2 years of commercial automatic door installation and service experience.
Basic technical understanding of door hardware and entrance systems.
Experience with field service and business software such as NetSuite, MSI, and Adobe; training is available.
Proficiency in Microsoft Office, including Outlook, Excel, and Word.
Strong phone presence and customer service skills.
Highly organized and detail-oriented, with the ability to remain calm under pressure.
Ability to manage multiple priorities and changing schedules.
High school diploma or GED.

Nice To Haves

Familiarity with AAADM and ANSI A156.10 standards.
Knowledge of the local service area.

Responsibilities

Serve as the main point of contact for customers by taking service requests, setting expectations, and providing status updates.
Triage incoming calls and prioritize emergencies.
Order parts and materials, issue purchase orders, and follow up with vendors and manufacturers about lead times.
Review technician work orders for accuracy and completeness before billing.
Close out jobs and send completed paperwork to billing on time.
Coordinate repair and upgrade quotes with technicians and the service manager.
Keep job records, service history, and customer information up to date in field service software.