Senior Traffic Coordinator - Charlotte, NC

GITI Tire USA Ltd•Charlotte, NC

7d•Onsite

About The Position

The Senior Traffic Coordinator supports the smooth flow of work by coordinating domestic shipping and receiving, transportation capacity, schedules, paperwork, and delivery timelines. The role coordinates outbound carriers and serves as a liaison among organizational departments, carriers, customers, and other vendors. It supports system controls and shipping documentation, including bills of lading, packing lists, invoices, and dispatch orders, and helps ensure shipping documents and system entries are accurate. The position obtains competitive, consistent, and reliable transportation capacity, including FTL, LTL, and rail; coordinates truck routing with buyers; tracks and expedites shipments; addresses delays, claims, invoice discrepancies, and other transportation issues; and works to support cost-effective, on-time delivery. The role may also provide backup for import/export shipments and customs clearance, and may be trained in related duties. Work is performed under general supervision and requires sound judgment, problem-solving, communication, organization, and the ability to manage changing demands.

Requirements

Bachelor’s degree or equivalent in logistics or a related area, or an equivalent combination of education and experience.
At least 1 year of experience coordinating domestic transportation or in a related area.
Experience or knowledge in domestic transportation, including FTL, LTL, and rail.
Knowledge of transportation regulations and best practices.
Strong communication and interpersonal skills, including the ability to communicate with customers and collaborate with people at different organizational levels.
Problem-solving ability and sound decision-making.
Attention to detail, organization, multitasking, and time-management skills.
Ability to work effectively in a diverse, dynamic team and under changing demands and time constraints.
Ability to use logistics software and accurately enter, verify, and maintain shipment and cost information.

Nice To Haves

Knowledge of carrier service coverage, delivery standards, and competitive rates.
Knowledge of tracking, tracing, shipment reconsignment, returns, storage, and redelivery.
Knowledge of outbound logistics and carrier operations.
General knowledge of Department of Transportation regulations, including Hours of Service and legal weight limits.
Ability to support import logistics through cross-functional training.

Responsibilities

Coordinate shipping needs with primary outbound carriers and support domestic shipping and receiving paperwork and system controls.
Work with departments and individuals across the organization to ensure materials and resources flow in a timely manner.
Enter, proofread, and maintain shipping documents and system information accurately, correcting discrepancies.
Track cargo movements and status through delivery, including transit, arrival, unloading, and empty trailer return.
Obtain spot-rate quotations and competitive transportation, storage, and trans-loading quotes; enter quote information into the system.
Coordinate truck routing with buyers and arrange pickup and delivery details, including loading times, locations, directions, and freight information.
Prepare cargo delivery documents, including dispatch orders, and coordinate deliveries to avoid accessorial charges.
Coordinate with carriers, customers, shippers, and receivers to support on-time delivery and customer satisfaction.
Schedule appointments with customer receivers and shippers based on capacity and transit time.
Resolve shipment delays and transportation issues, update shipment status, and report significant or unresolved issues to a supervisor.
Handle shipping-related claims, investigate incidents and costs, and identify cost-effective and preventive solutions.
Verify transportation invoices, validate invoice data, enter shipping events, maintain system costs, and resolve discrepancies.
Respond promptly and courteously to inquiries from Customer Service and distribution center departments.
Maintain accurate and current shipping and receiving records and perform filing and file maintenance as needed.
Provide backup to the Customs Clearance Specialist as needed and may be trained to support import/export shipments and calculate duties and tariffs.
Collaborate with managers and project managers to identify potential delivery issues and develop solutions.
Develop and oversee traffic plans for projects and assist with special projects as needed.
Build and maintain strong relationships with logistics partners and vendors.
Perform other shipping-related duties as assigned.