Traffic Controller - Hotel Operations

Hard Rock Hotel & Casino Ottawa•Atlantic City, NJ

2d•$16•Onsite

About The Position

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: Under the direction of the Manager, the incumbent will be responsible for overseeing the daily flow of traffic throughout the day. Must be able to operate in a team environment, assist all team members in the performance of their duties. As a traffic controller, you will work closely with coworkers to ensure the safety of guests within heavy traffic areas. This is an outdoor position and requires endurance of the changing elements of weather. Responsible for continued and efficient flow of traffic in driveway Conducts him/herself in accordance with all Gaming Commission Regulations as well as departmental policies and procedures. Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation. Administers warning to vehicle in no parking zones Works with CVPS (Computerized Valet Parking Systems) to ensure successful guest experiences Will assist with Security and Parking Cashier Operations on a daily basis Responds to all requests and tasks in a timely matter Demonstrates a commitment to enforcing reckless or careless driving at all times Notifies appropriate management of concerns and observations of guests driving under the influence of drugs or alcohol Creates a culture of high ethical standards, integrity, and service at all times Implements systems that help anticipate the needs of our guests Performs thorough operation inspections, seeks opportunities to improve performance and implements action plans for improvement Works with the Management team to conduct performance appraisals and evaluates progress towards goals Recommends to Management operational enhancements that support initiatives and promote excellence Creates a culture of excellence and professionalism as it relates to customer service, employee relationships, and interdepartmental interactions Coaches, mentors, and motivates teammates to provide exceptional customer service Ensures integration and teamwork for the department in a positive environment Assure all safety policies and procedures are followed Attend training and meetings when required Report to duty punctually and maintain a high standard of personal appearance and hygiene Adhere to the hotel and department personal appearance standards Ensure prompt and discreet notifications to the leadership team of any observation of illegal or internal ethics violations Collateral duties related to Traffic Controller operations assigned by the Transportation Manager Other duties as assigned

Requirements

High School Diploma or equivalent preferred
Must possess excellent time management skills
Must be willing and able to work flexible hours including events, evenings, and weekends
Must be mobile in order to transport from station to station
Must possess strong communication skills
Must possess the ability to take charge, make improvements, build teams, and make decisions
Must be able to work outdoors in all weather conditions

Responsibilities

Responsible for continued and efficient flow of traffic in driveway
Conducts him/herself in accordance with all Gaming Commission Regulations as well as departmental policies and procedures.
Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation.
Administers warning to vehicle in no parking zones
Works with CVPS (Computerized Valet Parking Systems) to ensure successful guest experiences
Will assist with Security and Parking Cashier Operations on a daily basis
Responds to all requests and tasks in a timely matter
Demonstrates a commitment to enforcing reckless or careless driving at all times
Notifies appropriate management of concerns and observations of guests driving under the influence of drugs or alcohol
Creates a culture of high ethical standards, integrity, and service at all times
Implements systems that help anticipate the needs of our guests
Performs thorough operation inspections, seeks opportunities to improve performance and implements action plans for improvement
Works with the Management team to conduct performance appraisals and evaluates progress towards goals
Recommends to Management operational enhancements that support initiatives and promote excellence
Creates a culture of excellence and professionalism as it relates to customer service, employee relationships, and interdepartmental interactions
Coaches, mentors, and motivates teammates to provide exceptional customer service
Ensures integration and teamwork for the department in a positive environment
Assure all safety policies and procedures are followed
Attend training and meetings when required
Report to duty punctually and maintain a high standard of personal appearance and hygiene
Adhere to the hotel and department personal appearance standards
Ensure prompt and discreet notifications to the leadership team of any observation of illegal or internal ethics violations
Collateral duties related to Traffic Controller operations assigned by the Transportation Manager
Other duties as assigned

Benefits

Medical
Dental
Vision
Prescription
Life
Accident
Pet Legal
401K with match
Paid Time Off
Holiday Pay
Free Meals
Free Uniforms
Free Parking
Discounts at Hard Rock properties around the globe
All team members are eligible to participate in the discretionary annual bonus program
Training and Leadership development programs
Wellness programs including onsite information and fitness seminars
Team Member Resource Groups
Recognition programs