Traffic Controller

Seneca Gaming Corporation•Salamanca, NY

1d•Onsite

About The Position

The Traffic Controller directs traffic in and out of the casino. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives. Seneca Gaming Corporation's mission is to provide the best place to work and play. Their dedication to this mission is reflected in their BEST Service Standards. They prepare their team members by incorporating their values in the BEST 8 hours of the day. They believe by prioritizing the well-being of their team members and guests, they will exceed expectations as long as every team member uses their voice that brings out the best in Seneca Gaming Corporation. They are committed to sustainable practices that ensure long-term growth and stability for the future workforce at SGC.

Requirements

Must be 18 years of age or older upon employment.
High school diploma or equivalent required.
Must possess and maintain a valid driver’s license and be able to substantiate a safe driving record within the parameters acceptable to our liability insurance carrier.
Must possess excellent communication skills.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to stand for long periods of time.
Must be able to balance, stoop, kneel, crouch, reach, walk, push, pull, lift, talk, hear and perform repetitive motions.
Light work. Exerting up to twenty (20) pounds of force occasionally, and/or up to ten (10) pounds of force frequently, and/or a negligible amount of force constantly to move objects.
Required to have visual acuity to make general observations of facilities.
Required to have visual acuity to operate motor vehicles and/or heavy equipment, when performing other duties within the Transportation department.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Nice To Haves

Previous customer service experience preferred.

Responsibilities

Direct incoming and outgoing vehicles to and from the valet and self-parking areas.
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.
Understand and comply with all information security policies and procedures at all times.
Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times.
Maintain a professional work environment with supervisors, managers and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Must complete all required SGC Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.