Traffic Control Manager

U-Haul•Raleigh, NC

4d•Onsite

About The Position

The Traffic Control Manager oversees the distribution of U-Haul equipment in an assigned market generating an average of $15 million annually in gross revenue. The role uses data analysis to plan equipment distribution, meet customer demand, account for future migration trends, and maintain inventory availability. It supports field team members, U-Haul dealerships, and customers, while managing Reservation Manager Agents who assist customers with reservations. The position also uses reports to support equipment distribution, inventory reporting, and reservation management.

Requirements

High school diploma or equivalent.
At least 2 years of management and team-building experience.
Customer-service orientation and an analytical mindset.
Excellent communication, listening, interpersonal, leadership, coaching, and conflict-resolution skills.
Proficiency in office etiquette to support and maintain regional Traffic Department standards.
Must be legally authorized to work in the United States and not require employer sponsorship.

Responsibilities

Manage reservations and distribute U-Haul trucks, trailers, towing equipment, and U-Box portable storage to provide certainty to customers, field team members, and dealerships.
Coordinate reservation and equipment placement based on customer demand and equipment productivity.
Analyze data and formulate strategies to balance equipment within the assigned market.
Work with rate analysts at U-Haul corporate offices and other Traffic Control Managers to balance inventory and increase gross revenue through equipment pricing that maximizes customer service.
Hire, mentor, and lead Reservation Managers who support the market's distribution strategy and provide customer service and problem-solving support to customers, dealerships, and field team members.

Benefits

Full medical coverage, if eligible.
Prescription plans, if eligible.
Dental and vision plans.
Registered Dietitian Program, if eligible.
Gym Reimbursement Program.
Weight Watchers, if eligible.
Virtual doctor visits.
Career stability.
Opportunities for advancement.
Valuable on-the-job training.
Tuition Reimbursement Program.
Free online courses for personal and professional development at U-Haul University.
Business-travel insurance.
Employee Assistance Program.
Paid holidays, vacation, and sick days, if eligible.
Employee Stock Ownership Plan (ESOP).
401(k) savings plan.
Life insurance.
Critical illness and group accident coverage.
24-hour physician available for kids.
MetLaw Legal Program.
MetLife auto and home insurance.
Mindset App Program.
Discounts on cell phone plans, hotels, and more.
LifeLock identity theft protection.
Consumer wellness programs, including health-care tips and financial wellness.
Dave Ramsey’s SmartDollar Program.
U-Haul Federal Credit Union membership.