Traffic Control Manager
About The Position
The Traffic Control Manager handles the distribution of U-Haul equipment in an assigned market that generates an average of $15 million a year in gross revenue. The role analyzes data and develops distribution plans to meet customer demand and future migration trends by ensuring inventory availability. The manager supports field team members, U-Haul dealerships, and customers, and leads Reservation Manager Agents who assist customers with reservations. The position uses reports to support equipment distribution, inventory reporting, and reservation management. The role is based at 2431 Spring Forest Rd, Suite 171 & 175, Raleigh, North Carolina 27615. Applicants must be legally authorized to work in the United States and must not require employer sponsorship. U-Haul will not hire or re-hire nicotine-product users in the states listed in the job posting, consistent with applicable state law.
Requirements
- High school diploma or equivalent.
- At least 2 years of management and team-building experience.
- Customer-service orientation and an analytical mindset.
- Excellent communication, listening, interpersonal, leadership, coaching, and conflict-resolution skills.
- Proficiency in office etiquette to support and maintain regional Traffic Department standards.
- Must be legally authorized to work in the United States and must not require employer sponsorship.
Responsibilities
- Help provide certainty to customers, field team members, and U-Haul dealerships through reservation management and distribution of U-Haul trucks, trailers, towing equipment, and U-Box portable storage.
- Coordinate reservation placement and equipment allocation based on customer demand and equipment productivity.
- Analyze data and formulate strategies to balance equipment within the assigned market.
- Work with rate analysts at U-Haul corporate offices and other traffic control managers to balance inventory and increase gross revenue, managing equipment pricing to maximize service to customers.
- Hire, mentor, and lead a team of reservation managers supporting the market’s distribution strategy and providing customer service and problem-solving assistance to customers, U-Haul dealerships, and field team members.
- Use reports to support effective equipment distribution, accurate inventory reporting, and reservation management.
Benefits
- Full medical coverage, if eligible.
- Prescription plans, if eligible.
- Dental and vision plans.
- Registered Dietitian Program, if eligible.
- Gym Reimbursement Program.
- Weight Watchers, if eligible.
- Virtual doctor visits.
- Career stability.
- Opportunities for advancement.
- Valuable on-the-job training.
- Tuition Reimbursement Program.
- Free online courses for personal and professional development at U-Haul University.
- Business-travel insurance.
- You Matter Employee Assistance Program.
- Paid holidays, vacation, and sick days, if eligible.
- Employee Stock Ownership Plan (ESOP).
- 401(k) savings plan.
- Life insurance.
- Critical illness and group accident coverage.
- 24-hour physician available for kids.
- MetLaw Legal Program.
- MetLife auto and home insurance.
- Mindset App Program.
- Discounts on cell phone plans, hotels, and more.
- LifeLock identity theft protection.
- Consumer-wellness programs covering health-care tips and financial wellness.
- Dave Ramsey’s SmartDollar Program.
- U-Haul Federal Credit Union membership.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
