Trading Systems Support Analyst

Picton Mahoney Asset Management•Toronto, ON

9d•Hybrid

About The Position

At Picton Mahoney Asset Management (PICTON Investments), we are seeking a Trading Systems Support Analyst to join our Digital Product Management Team. This is a support role focused on the Order Management System (OMS), connected applications, and external venues. The team supports OMS operations across global regions. You will work at the intersection of technology, investment products, and business operations, supporting the delivery and performance of investment solutions. The expected annual base salary range for this role is $70,000 to $90,000, with final base salary determined based on experience, skills, education, and internal equity. In addition to base salary, this role is eligible for variable compensation, including participation in the Company’s discretionary bonus program, subject to applicable plan terms. At PICTON Investments, being employee-owned means we take care of our team and offer opportunities for top performers to participate in our equity ownership program over time. Eligible employees get access to a full benefits package, including profit sharing, health and wellness coverage, life and disability insurance, paid time off and holidays, learning and development programs, and more, many of which are fully covered or subsidized by us.

Requirements

Technical Support experience on Charles River or equivalent OMS/IMS platform.
Strong customer focus and ability to recommend practical, timely solutions.
Analytical skills and SQL/Excel proficiency.
Ability to utilize SQL and scripting for data analysis and automation of support tasks.
Experience with OMS connectivity, and desk-based dealing applications in an enterprise environment.
Understanding of investment products (funds, ETFs, equities, fixed income, OTC).
Experience with SAAS environments and troubleshooting.
Excellent communication for liaising with stakeholders and internal teams.
Familiarity with support ticketing systems such as ServiceNow, JIRA, or equivalent.
Ability to work under pressure, prioritize tasks, and meet deadlines.
Team-oriented approach with a focus on knowledge sharing and best practices.

Nice To Haves

Understanding of Enterprise Scheduling Systems
Azure tech stack

Responsibilities

Provide support for front-office investment platforms, ensuring timely resolution of incidents and service requests.
Deliver real-time support for the investment management system (Charles River IMS / CRIMS) and related OMS components.
Monitor system health and performance, proactively identify issues, and implement fixes to maintain platform stability.
Perform alert handling, log analysis, and performance tuning of the platform.
Troubleshoot OMS connectivity issues using FIX protocol and network diagnostic tools.
Collaborate within the Asset Management Development teams to enhance platform features or resolve technical issues.
Work with end users to identify workflow improvements and maximize system value.
Act as an escalation point for support, resolving complex technical issues and liaising with vendors for defect fixes.
Apply ITIL principles for incident, problem, and change management to ensure operational excellence.
Design and document processes and procedures for BAU investment activities and support.
Participate in platform upgrade projects, patch deployments, and integration testing.
Ensure adherence to regulatory standards through system controls and audit-ready documentation.