Trading Systems Support

ICAP•New York, NY

1d•Hybrid

About The Position

The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist. The Trading System Support team are responsible for maintaining TP ICAP’s trading platforms, trade resolution, post trade services and market data APIs. We are a global team with representatives in London, New Jersey, Hong Kong and Singapore. With TP ICAP Global Broking’s growth in hybrid trading and volume matching platforms Trading System Support are at the center of every launch including: Providing market support to Clients, Brokers and sales teams Static data configuration for both client and instrument set up Client on boarding and support for post trade services, order routing and market data Represent the team as key project stakeholder in all trading initiatives Ensure TP ICAP’s markets are run in an orderly fashion, maximizing speed to market in a compliant controlled manner

Requirements

High technical competency with experience in market monitoring and support.
Ability to manage small projects independently to a conclusion.
API Support experience, including familiarity with FIX protocol.
Multi-asset class knowledge with a strong client-facing ability.
Service-oriented with a good understanding of trade flows and experience in a support role from a market or technical perspective.

Nice To Haves

Experience in the deployment of trading applications via the internet, troubleshooting connectivity, and packaging problems.
Knowledge of FIX client onboarding and understanding of HTML5.
Experience in Credit Derivatives, Bond, FX products, OTC products.
Experience of working within an investment bank or inter-dealer broker.

Responsibilities

Access controls onto TP ICAP’s electronic and voice offerings.
Adhere to governance by following operational procedures to ensure TP ICAP’s market operates in an orderly manner.
Maintain all groups and pages, including sorting across multiple asset classes.
Create all Firms, traders, brokers, and Voice accounts.
Responsible for the Auction calendar and rolling new instruments onto the screen.
Work with NEX/Brokertec for customer and firm mapping.
Oversee Market Control of all products on our trading systems.
Investigate and escalate system issues to production support or developers following global support framework.
Provide Broker/Trader support, training, and screen configuration on TP ICAP’s electronic platforms.
Handle client queries, connectivity issues, and post-trade issues with clients.