Equities Trading Support

Barclays•New York, NY

1d•Onsite

About The Position

Purpose of the role To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Embark on a transformative journey as an Equities Trading Support. At Barclays, our vision is clear – to redefine the future of banking and help craft innovative solutions. As part of the Quantitative Prime Services run the bank team, you’ll support a low-latency, high-frequency equities trading environment that operates at scale and speed. This role sits close to the trading floor, where stability, performance, and rapid response directly impact business outcomes. In this role, you’ll help keep critical electronic trading platforms running smoothly, improve system reliability, and support the continued growth of the equities business. You’ll work across production support, automation, and platform resilience, collaborating with global teams in a fast-paced, real-time environment.

Requirements

Working in Unix/Linux environments for production support, troubleshooting, and performance evaluation
Writing scripts in Bash and Python to automate operational tasks and improve system reliability
Supporting front office electronic trading systems that use FIX messaging in low-latency environments

Nice To Haves

Experience with FIX protocol monitoring, evaluation, and issue resolution
Using monitoring and alerting tools such as ITRS
Writing and using SQL queries to investigate production issues and evaluate system data

Responsibilities

Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients.
Develop the support model and service offering to improve the service to customers and stakeholders.
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency.
Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.
Advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness.
Collaborate closely with other functions/ business divisions.
Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function.
Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
Demonstrate a clear set of leadership behaviours (L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others) to create an environment for colleagues to thrive and deliver to a consistently excellent standard (if the position has leadership responsibilities).
Lead collaborative assignments and guide team members through structured assignments (for an individual contributor).
Identify the need for the inclusion of other areas of specialisation to complete assignments (for an individual contributor).
Identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes (for an individual contributor).
Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
Take ownership for managing risk and strengthening controls in relation to the work done.
Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
Communicate complex information.
Influence or convince stakeholders to achieve outcomes.
Demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship.
Demonstrate the Barclays Mindset – to Empower, Challenge and Drive.
Help keep critical electronic trading platforms running smoothly.
Improve system reliability.
Support the continued growth of the equities business.
Work across production support, automation, and platform resilience, collaborating with global teams in a fast-paced, real-time environment.