Systems Support Analyst

Marriott•Irving, TX

22h

About The Position

This role is responsible for installing, configuring, managing, maintaining, testing, evaluating, and repairing computer networks, workstations, support server systems, supporting hardware/software, user accounts, and computer/telephone rooms. The analyst will also train and instruct users on the proper use and security of all systems, troubleshoot and resolve technical problems related to computer hardware, software, LAN, WAN, and internet connectivity. This includes responding to program error messages, providing network communications support and technical guidance, and referring major problems to vendors or technicians. The role involves analyzing, recommending, and implementing process improvements, consulting with others to assess computing needs and system requirements, and inspecting, testing, and diagnosing computer equipment and systems. Additionally, the analyst will plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements, as well as plan, coordinate, and implement network security measures. End-user support for all applications, planning and managing disk space for the entire network, and maintaining an accurate inventory of all technological devices are also key responsibilities. The analyst will enter commands and activate controls on computers and equipment, and ensure backup tapes are locked in a fireproof safe. The position also requires adherence to company policies, reporting accidents and unsafe conditions, maintaining confidentiality, protecting company assets, addressing guest service needs, assisting other employees, speaking professionally, answering telephones appropriately, serving as a role model for the Guarantee of Fair Treatment/Open Door Policy, developing positive working relationships, supporting team goals, and ensuring adherence to quality standards. The role involves identifying and implementing ways to increase organizational efficiency, productivity, quality, safety, and cost-savings. Physical requirements include moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 50 pounds, standing, sitting, or walking for extended periods, entering and locating information using computers/POS systems, and moving up and down stairs/ramps. Other reasonable job duties may be requested by supervisors.

Requirements

Technical, Trade, or Vocational School Degree.
At least 2 years of related work experience.
No supervisory experience.

Nice To Haves

None

Responsibilities

Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms.
Train/instruct users in proper use and security of all systems.
Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet.
Respond to program error messages.
Provide network communications support and technical guidance.
Refer major problems to vendors/technicians.
Analyze, recommend, and implement process improvements.
Consult with others to assess/analyze/resolve computing needs and system requirements.
Inspect, test, and diagnose computer equipment/systems.
Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements.
Plan, coordinate, and implement network security measures.
Provide end-user support for all applications.
Plan and manage disk space for entire network.
Maintain accurate inventory of all technological devices.
Enter commands and activate controls on computers and equipment.
Ensure backup tapes are locked in a fireproof safe.
Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager.
Maintain confidentiality of proprietary information; protect company assets.
Address guests’ service needs; assist other employees.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Develop and maintain positive working relationships with others; support team to reach common goals.
Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds.
Stand, sit, or walk for extended periods of time.
Enter and locate information using computers/ Point of Sale (POS) systems.
Move up and down stairs/ramps.
Perform other reasonable job duties as requested by Supervisors.