Systems Support Analyst

Arizona State University • Tempe, AZ

1d • $61,400 - $76,700 • Onsite

About The Position

The Systems Support Analyst provides professional-level technical support and operational oversight for endpoint computing environments, audio/visual technologies, enterprise service platforms, and related facilities systems. This role ensures secure, compliant, and efficient delivery of IT services in alignment with institutional standards, security frameworks, and service level agreements. This position applies professional judgment to analyze and resolve moderately complex technical issues, supports managed endpoint environments, contributes to service improvement initiatives, and collaborates across technical and operational teams to maintain reliable and secure technology operations.

Requirements

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Analyze and resolve complex OS, application and network issues
• Perform root cause analysis and implement long-term corrective solution
• Configure, standardize, and maintain managed Windows and Mac endpoint environments
• Develop, package, test, and deploy applications using Intune, SCCM, or JAMF
• create and maintain custom deployment solutions
• Project Management (Organize and schedule tasks, prioritize)
• Strong knowledge of ServiceNow, Salesforce and other BI tools to document and to track support service and project work
• Demonstrated ability to utilize enterprise service management and reporting platforms to document, analyze, and improve service delivery outcomes
• Contributing to documentation of standards and procedures
• Presenting in Groups and Training Staff
• Working knowledge of AI-enabled tools and their impact on IT service delivery.

Nice To Haves

• Experience administering enterprise endpoint management environments at scale.
• Experience implementing secure configuration baselines and deployment standards.
• Experience analyzing service trends and contributing to continuous service improvement initiatives.
• Familiarity with higher education IT governance, compliance, and audit practices.
• Experience developing technical documentation, knowledge base content, or training materials.
• Experience leveraging automation, scripting, or AI-enabled tools to enhance operational efficiency.

Responsibilities

• Configure, standardize, maintain, and support managed Windows and macOS endpoint environments.
• Develop, package, test, and deploy applications and updates using enterprise endpoint management tools (e.g., Intune, SCCM, JAMF).
• Perform root cause analysis of operating system, application, and connectivity issues and implement sustainable corrective solutions.
• Support advanced and non-standard configurations, including research or specialized computing environments.
• Plan and execute hardware Move/Add/Change (MAC) activities, including larger coordinated technology relocations.
• Analyze recurring issues and identify opportunities to improve efficiency, reduce repeat incidents, and enhance user experience.
• Conduct internal security reviews and vulnerability assessments in alignment with institutional security frameworks.
• Validate software licensing compliance prior to installation and deployment.
• Mitigate identified security vulnerabilities through coordinated remediation efforts and documented tracking.
• Evaluate technology needs and recommend hardware and software solutions consistent with operational and security standards.
• Coordinate warranty claims, vendor repairs, and equipment surplus/disposal processes in compliance with institutional policy.
• Provide mid- to high-level technical support for classroom and conference room AV systems.
• Coordinate with AV integrators and vendors for installations, upgrades, and repairs.
• Provide event technology consultation, pre-event coordination, and on-site technical support as required.
• Demonstrate working knowledge of emerging AI tools and their impact on IT service delivery.
• Leverage approved AI-enabled tools to improve troubleshooting, documentation, and workflow efficiency.
• Develop scripts or automation solutions within established security and governance standards.
• Ensure compliance with institutional AI-related security, privacy, and data protection requirements.

Benefits

• Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level