Trading Systems Support Lead

All Options•Austin, TX

2d•Onsite

About The Position

All Options is looking for a Trading Systems Support Lead to join our team in Austin, TX. This is a high-impact role at the intersection of engineering, leadership, and real-time support. You will own the performance, stability, and evolution of our trading systems; shaping both the technical direction and team responsible for supporting it. Your time will be split between building performance-focused automation, improving team frameworks, and participating in an active support rotation where you take ownership of live issues as they arise. From day one, you will work closely with traders and engineers on the trading floor, staying close to critical systems and the people who rely on them. Whether you’re resolving urgent production issues, enabling seamless trade execution, or diving deep into system behavior to identify and address root causes, your impact will be immediate.

Requirements

Bachelor's degree in Computer Science or equivalent field of study
5 or more years’ experience in technical support, production engineering, or related roles, including team leadership
Proficiency in scripting and automation (e.g. Python, Shell) and experience with version control systems such as Git
Experience in technical support and leading a customer support team
Strong understanding and hands-on experience with Linux OS
Ability to communicate clearly with both traders and developers and to collaborate effectively in a fast-paced environment
All applicants must be currently authorized to work in the United States. This role is not eligible for visa sponsorship.

Nice To Haves

Experience with trading systems and US exchange protocols is a plus
Experience with C++ or Rust is a plus
Previous experience in a financial or trading environment is a plus

Responsibilities

Lead, mentor, and grow the trading support team, setting standards for performance and professional development
Define and own the roadmap for trading systems support, prioritizing initiatives that improve performance, scalability, and reliability
Improve system uptime, capacity, and performance to ensure stability under high-load and high-volatility market conditions
Drive continuous improvement and assess the team's tools, workflows, and operational processes
Provide daily support for proprietary trading systems, diagnosing and resolving critical production issues, and managing incident tracking and reporting
Build and enhance monitoring tools and dashboards to correlate system performance with trading outcomes, including alerting and automation