Trading Systems Engineer - Global Options

DRW•New York, NY

1d•$175,000 - $225,000

About The Position

DRW’s Global Trade Support team provides mission-critical support for proprietary and third-party trading systems, as well as proprietary middle- and back-office systems, serving trading teams across equities, fixed income, cryptoassets, and other markets. The team performs technical support and engineering in testing and production environments, including application support, software deployment and configuration, and system monitoring. The Trading Systems Engineer helps establish best-in-class production support, efficient deployment and configuration processes, and proactive monitoring to prevent issues, minimize downtime, and recover quickly from incidents. The role supports production systems across asset classes and global locations in a multi-platform environment, primarily Linux with some Windows. It also develops automation and monitoring tools, supports market connectivity, troubleshoots incidents, and coordinates with global teams to maintain consistent support in a 24x7 environment. The annual base salary range is $175,000 to $225,000, depending on experience, qualifications, and relevant skills. The position is also eligible for an annual discretionary bonus. DRW offers employee benefits including group medical, pharmacy, dental and vision insurance, a 401(k) with discretionary employer match, short- and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts.

Requirements

Superior troubleshooting skills and the ability to navigate issues without a predefined runbook.
Prior experience supporting high-performance applications, process monitoring, and troubleshooting.
Prior experience supporting equities or equity-options trading.
Prior experience working with FIX protocol and alternative exchange protocols.
SQL experience, including queries, updates, table creation, and basic database maintenance.
Linux and Windows platform support experience in a large-scale production environment.
Experience supporting electronic trading systems.
Demonstrated knowledge of network communications, including multicast networking.
Flexibility in work schedule to help ensure team coverage; rotating on-call coverage is required.
B.S. in Computer Science or an equivalent degree.
Self-motivation, intellectual curiosity, and a desire to grow and improve production support.
Ownership, accountability, reliability, and strong follow-through.
Ability to handle pressure and time constraints with composure, multitask, and switch context efficiently.
Strong organizational skills, including the ability to plan and prioritize effectively.
Strong written and verbal communication skills, including clear and concise communication with varied personalities.
Ability to quickly apply prior context to troubleshooting and communication.

Nice To Haves

Script development experience.
Prior experience at a proprietary trading firm.

Responsibilities

Establish best-in-class production support, efficient software deployment and configuration processes, and proactive monitoring to anticipate and prevent issues, minimize downtime, and support quick incident recovery.
Ensure maximum trading system availability to avoid missing trading opportunities.
Support production systems for trading groups across asset classes and geographic locations in a multi-platform production environment, primarily Linux with some Windows.
Develop proprietary process automation and monitoring tools and use third-party technologies where appropriate.
Troubleshoot production incidents caused by internal systems or software and external factors such as markets, data feeds, or telecommunications lines.
Automate software configuration and rollout procedures to reduce manual errors and improve change management.
Support core market connectivity and communicate with exchanges about trade order activity, connectivity, and related technical support issues.
Collaborate with traders, DBAs, development, back office, QA, infrastructure, technical support, business development, and management teams globally.
Help end users and developers understand core trading and back-office systems and use available tools efficiently and correctly.
Document common procedures, troubleshooting scenarios, and system architecture.
Coordinate with other global support teams to ensure continuity and consistency of support in a 24x7 environment.