Trading Systems Engineer - Global Options

DRW•Chicago, IL

3d•$175,000 - $225,000

About The Position

DRW’s Global Trade Support team provides mission-critical support for proprietary and third-party trading systems, as well as proprietary middle- and back-office systems. The team supports trading groups globally across asset classes including equities, fixed income, and cryptoassets. Its work includes technical support and engineering functions such as application support in testing and production environments, software deployment and configuration, and system monitoring. The Trading Systems Engineer will help establish best-in-class production support, efficient software deployment and configuration processes, and proactive monitoring. The goal is to anticipate and prevent issues, minimize downtime, and recover quickly from incidents. The role supports production systems for multiple trading groups and asset classes in a multi-platform environment, primarily Linux with some Windows, and contributes to process automation, monitoring, troubleshooting, and market connectivity. The role collaborates with teams around the globe and helps maintain consistent support in a 24x7 environment.

Requirements

Superior troubleshooting skills and the ability to navigate issues without a predefined runbook.
Prior experience supporting high-performance applications, process monitoring, and troubleshooting.
Prior experience supporting equities or equity options trading.
Prior experience working with FIX protocol and alternative exchange protocols.
SQL experience, including queries, updates, table creation, and basic database maintenance.
Linux and Windows platform support experience in a large-scale production environment.
Experience supporting electronic trading systems.
Knowledge of network communications, including multicast networking.
A B.S. in Computer Science or an equivalent degree.
Self-motivation, intellectual curiosity, and a desire to continually grow and improve production support.
Strong ownership, accountability, reliability, and follow-through.
Ability to handle pressure and time constraints with composure and multitask and context-switch efficiently.
Strong organizational skills, including the ability to plan and prioritize effectively.
Strong written and verbal communication skills, including clear and concise communication with a variety of personalities.
Ability to apply prior context quickly to troubleshooting and communication efforts.
Some flexibility in work schedule to help ensure team coverage; rotating on-call coverage is required.

Nice To Haves

Script development experience.
Prior experience at a proprietary trading firm.

Responsibilities

Establish production support, software deployment, configuration, and monitoring processes that anticipate issues, minimize downtime, and support quick incident recovery.
Ensure maximum trading system availability to avoid missed trading opportunities.
Support production systems for trading groups across asset classes and geographic locations in a multi-platform environment, primarily Linux with some Windows.
Develop proprietary process automation and monitoring tools and use third-party technologies where appropriate.
Troubleshoot production incidents caused by internal systems or external factors such as markets, data feeds, and telecommunication lines.
Automate software configuration and rollout procedures to reduce manual errors and improve change management.
Support core market connectivity and communicate with exchanges about trade order activity, connectivity, and related technical support issues.
Collaborate with traders, DBAs, development, back office, QA, infrastructure, technical support, business development, and management teams globally.
Help end users and developers understand core trading and back-office systems and use available tools correctly and efficiently.
Document common procedures, troubleshooting scenarios, and system architecture.
Coordinate with global support teams to ensure continuity and consistency of support in a 24x7 environment.
Participate in rotating on-call coverage and provide schedule flexibility to help ensure team coverage.